Buffalo Eatz
🍽️ Restaurants · Charlotte
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The food items are overpriced relative to their quality.
The sandwich bread was chewy due to being microwaved.
The business failed to honor promotional discount offers.
The front desk staff provided poor customer service.
Business reply on Google
Diego, I’m sorry you experienced poor service from our front staff and that it left you disappointed. That isn’t the kind of visit Buffalo Eatz on South Tryon in Steele Creek wants for guests. Please email us at [email protected] so we can learn more about what happened.
Scheduled order was automatically cancelled due to internal system policy.
Business reply on Google
Sorry to hear that Dylan. That's not very convenient to have a 1 week refund. We'll look into our options to turn online ordering off on Monday and Tuesday. Thanks for the feedback, and we hope to see you again 🙂🙏
The cheese steak portion size and flavor did not meet expectations.
Business reply on Google
Melvin, I'm sorry the cheesesteak and fries didn't meet expectations during your visit to Buffalo Eatz at our Steele Creek on South Tryon. I'm glad the wings and our team member's sauce suggestion worked out, but I apologize the sandwich felt too small and lacked flavor for the price. Please email [email protected] so we can learn more about what happened.
The cheese steak was undersized and the fries were undercooked.
Business reply on Google
I'm sorry your cheesesteak felt smaller than expected and that the crinkle fries weren't cooked through. That's not the kind of meal we want people to have at Buffalo Eatz on South Tryon in Steele Creek. Please email [email protected] so we can learn more about what happened. We want to understand and do better.
The order contained beef despite a specific request to exclude it.
Business reply on Google
I'm sorry your drive to Buffalo Eatz in Steele Creek ended with fries that had beef despite asking for none. I'm glad the chicken worked for you, but the fries being mixed with beef is unacceptable. Please email [email protected] so we can learn more about what happened.
The portion size was too small for the price paid.
Business reply on Google
Charles, I'm sorry your steak sandwich from Buffalo Eatz in Steele Creek didn't feel like good value and that the portion was smaller than expected. I apologize it fell short of what you were hoping for. Please email us at [email protected] so we can learn more about your visit.
Customer waited thirty minutes without receiving food and requested a refund.
Business reply on Google
I’m sorry you had to wait and left without your meal. That’s not the experience for guests at Buffalo Eatz on South Tryon in Steele Creek. Please email us at [email protected] so we can learn more about what happened.
The crinkle fries were poorly prepared and lacked seasoning.
Business reply on Google
Krystal, I’m sorry your visit to Buffalo Eatz on South Tryon in Charlotte didn’t meet expectations. I’m glad the wings had good flavor, but I apologize the crinkle fries were soggy and bland and didn’t feel worth the price. Please email [email protected] so we can learn more about what happened.
Food portions were small, cold, and incorrectly prepared.
Business reply on Google
I’m very sorry your two 6-inch subs were undersized, arrived cold, and that your 10 wings were all drumsticks instead of the mix you expected. That’s unacceptable at Buffalo Eatz in Steele Creek on South Tryon, and I also apologize for the surprise at the cake price. Please email [email protected] so we can learn more about what happened.
Low quality food and poor customer service resolution.
Business reply on Google
Hey... thanks for the honest feedback, sorry your first visit didn't hit the mark. That's not the experience we want anyone's first taste of Buffalo Eatz to be. We'd love a shot to actually show you what we're about, give us a call at (980) 999-9500 and ask for a manager.
Food quality and preparation were inconsistent compared to other locations.
Business reply on Google
Hi Drea! Thanks for the honest comparison, this really helps us as we get South Tryon dialed in (just opened a few weeks ago, hired brand new staff, and working double time every single day to get it right). You're right that it should match North Tryon's quality every time, and we'll make sure that gets addressed. We'd love another shot to get it right, give us a call at (980) 999-9500 and ask for a manager.
Poor food quality and improper packaging of meal components.
Business reply on Google
Hi Miss W, thanks for the detailed feedback, that's genuinely useful for us. Sorry the banana pudding and wings didn't land the way you hoped, that's not the experience we want anyone walking away with. We'd love the chance to make it right; give us a call at (980) 999-9500 and ask for a manager. Hope you'll give us another shot!
The food quality is poor and overpriced.
Business reply on Google
I'm sorry you found the food overpriced and that three different options were inedible, that sounds awful and I apologize. That's not the experience we want at Buffalo Eatz in Steele Creek on South Tryon. Please call us at (980) 999-9500 so we can learn more about what happened.
The food quality is low and the prices are too high.
The food portions were small and lacked the requested ingredients.