Buffalo Wild Wings
🍽️ Restaurants · JFK International Airport
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff refused to accommodate a child with a mobility disability
Dirty tables and burnt food served at the restaurant.
Business reply on Google
A clean environment, along with excellent meals and service, is part of a great fan experience, and it sounds like we let our defense down during your visit. We’re sorry for the inconvenience, Elaine. We’ll be passing this along to the appropriate team to ensure it’s looked into.
Slow service, incorrect orders, and unprofessional staff behavior.
Business reply on Google
What you described is completely unacceptable and does not reflect Buffalo Wild Wings values. We are deeply concerned by your report, Thomas, and will investigate immediately.
Slow service, poor staff attitude, and forced automatic gratuity.
Business reply on Google
This isn't the fan experience we want for you, Steve. We're sorry your meal and the overall service fell short of our standards during your visit. We'll be sharing your feedback with the appropriate team to ensure it's looked into.
excessive wait time for drinks and food orders
Business reply on Google
This isn't the fan experience we want for you, Kenzie. We're sorry your meal and the overall service fell short of our standards during your visit. We'll be reviewing this with our team internally.
Staff forced an automatic gratuity instead of allowing manual tipping.
Business reply on Google
This isn't the fan experience we want for you and your wife, MS. We're sorry we fumbled with the overall service during your visit. We'll be sharing this with the appropriate team to ensure it's looked into.
Staff ignored customers after instructing them not to use QR codes.
Business reply on Google
We understand your frustration, Page, and we're so sorry that your visit was marked by such a lack of professional service. We expect our team to always be at the top of their game. and it's clear we missed the mark on attentiveness and conduct. Thank you for bringing this to our attention, and we’ll be passing your feedback along to the appropriate team to ensure it’s looked into.
Staff refused to allow a takeout customer to dine in.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on hospitality and overall service while you were waiting for your to-go order to be ready. We’re sorry for the experience, and we’ll be reviewing this with our team internally.
Staff refused to allow customer to sit with a pickup order.
Business reply on Google
Pickup should be a fast break, and we’re sorry it felt more like a delay of game, I. We're sorry our team missed the mark on hospitality and overall service during your visit. We’ll be passing this along to the appropriate team to ensure it’s looked into.
Bartender failed to clean bar and enforced automatic gratuity policy
Business reply on Google
We take billing concerns very seriously and want to make sure your tab is accurate, Dennis. We’re sorry for the confusion and the inconvenience you had with the overall service during your visit. We appreciate the feedback and will make sure it’s shared with the right team.
Incorrect order, cold food, and rude staff service.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on hospitality today. We’re so sorry to have let you down, Grace. This isn't the experience we want for our fans. We are continuously working on professionalism and attentive service. Thank you for bringing this to our attention We’ll be passing your feedback along to the appropriate team to ensure it’s looked into.
Staff requested a tip before serving the food.
Business reply on Google
Providing a high-energy and professional atmosphere is our goal for every guest, and that includes ensuring the quality matches the price. We definitely fell short on our food standards today. We’re truly sorry to hear that, J–this is not the experience we want for you. Thank you for bringing this to our attention. We’ll be passing your feedback along to the appropriate team to ensure it’s looked into.
Poorly prepared food and unfair automated billing charges
Business reply on Google
This isn’t the fan experience we want for you, Carlos. Every item on our menu should be served hot and just right, and we’re sorry we fell short on food quality and for the trouble our systems caused during your visit. We’ll be sure to share this with the appropriate team for review.
The restaurant staff exhibited rude and disrespectful behavior toward customers.
Business reply on Google
Thanks for letting us know, Rajat. It is our priority to ensure that every guest feels respected and valued, and it is clear that we fell short in your case. We’re sorry for the experience and we’ll be reviewing your feedback to help us improve.
Bartender was rude and provided incorrect information about another open bar.
Business reply on Google
Hi Briana Cajamarca. We’re sorry to hear about this and appreciate you taking the time to share your feedback. We’ll be passing this along to the appropriate team to ensure it’s looked into.
takeout order experienced significant delays beyond the expected time
Business reply on Google
Hey Captain Philip Johnson. We really appreciate you letting us know, and we apologize for the inconvenience. Please take a moment to fill out the 'Reach Out' form at the bottom of https://www.buffalowildwings.com/faq/ so our team can follow up and help resolve this.
Unresponsive staff, poor customer service, and cold food quality.
Business reply on Google
Hey Micaela Huhne. We really appreciate you letting us know, and we apologize for the inconvenience. Please take a moment to fill out the 'Reach Out' form at the bottom of https://www.buffalowildwings.com/faq/ so our team can follow up and help resolve this.
Long wait times and unprofessional staff behavior at airport location.
The food was served cold and overly salty.
Business reply on Google
Hey Piotr. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.
Long wait times and poor quality dried out wings
Business reply on Google
Hey there. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.