BullsEye Storage
🧰 Other Services · Houston
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
misleading advertising regarding free moving truck availability for small units
Business reply on Google
Hello Javi, thank you for sharing your feedback about your experience at our Houston facility. We apologize for your concerns regarding the moving truck promotion and our customer service. We appreciate your feedback and would like the opportunity to learn more about your experience. At your earliest convenience, please email us at [email protected] with your best contact information, and a manager will be happy to reach out to you.
Poor facility maintenance, broken unit door, and predatory after-hours exit fees.
Business reply on Google
Hello Roberto, thank you for sharing your experience at our Houston facility. We’re sorry to hear about your concerns regarding unit condition, the climate-controlled features, communication with on-site management, and questions about after-hours access procedures. We appreciate you bringing these matters to our attention and would welcome the opportunity to learn more about your experience. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
Facility was dirty and customer was incorrectly charged for unit transfer.
Business reply on Google
Hello Melissa, thank you for taking the time to share your experience at our Houston facility. We’re sorry to hear about your concerns regarding unit condition, gate access and communication. What you outlined are important matters, and we appreciate you bringing them to our attention. We would welcome the opportunity to review your account details and discuss this directly with you. Please email your preferred contact information to [email protected], and a member of our management team will follow up with you promptly.
Storage units lack proper security and protection for tenant property.
Business reply on Google
Hi Amy, thank you for taking the time to review our Houston facility. We're glad to hear your kind words about Cherlene and that her service made a lasting impression. We would like to further connect to learn more about your concerns. At your earliest convenience, please email us at [email protected] with more information about your visit. We look forward to speaking with you.
Stored items were damaged by rats in the storage unit.
Business reply on Google
Hi Carmen, thank you for reviewing our facility. We would like to speak with you about your experience and learn more about the situation. Please email your best contact information to [email protected] and our manager will reach out to you. Thank you!
unauthorized individuals living in units and dishonest management practices
Business reply on Google
Hello, thank you for sharing your experience at our Houston facility. We’re sorry to hear about the issues you encountered and understand your concerns. The well-being of our customers is a top priority, and we take matters like these seriously. We’d love to connect with you further. At your earliest convenience, please email us at [email protected] with more details about your recent experience, and a manager will get in touch with you.
Business refused to honor advertised internet pricing for an additional unit.
Business reply on Google
Hi Keith, please accept our apologies for any inconvenience you've faced. We value your business and will strive to make necessary improvements to ensure a more seamless and transparent experience in the future. With that being said, we would like to further connect and learn more about this situation. Please email your best contact information to [email protected] and a manager will reach out to you. We appreciate your business. Thank you.
The business frequently increases monthly storage rental fees.
Business reply on Google
Hello, thank you for rating and leaving us a review! We appreciate your business.
Facility management failed to follow lease termination procedures and provided poor…
Business reply on Google
Thank you for taking the time to review our Houston facility. We appreciate your business and would like to learn more about your visit. At your earliest convenience, please email us at [email protected] with more information about your recent experience. We look forward to speaking with you.
Rodent infestation at storage facility caused damage to stored personal belongings.
Business reply on Google
Hi Rogelio, thank you for taking the time to review our facility. We appreciate your business. Our company values putting customer satisfaction as top priority and we are disappointed to hear of your less than satisfactory experience. Our facility is kept in top shape with consistent pest control visits. Please email your best contact number to [email protected] and our manager will reach out to you to address your concerns. Thank you.
Stored items were destroyed by rats at the storage facility.
Business reply on Google
Hi Matt, thank you for taking the time to review us. We are disappointed to hear of your less than satisfactory experience. We pride ourselves on our services and the high-quality standards, and would like to further connect. Please send your best contact number to [email protected] and a manager will reach out to you.
Facility has poor cleanliness and unresolved water leak damage.
Business reply on Google
Hi Armando, thank you for taking the time to review BullsEye Storage. We are disappointed to hear of your less than satisfactory experience. We pride ourselves on our services and the high-quality standards, and would like to further connect. Please send your best contact number to [email protected] and a manager will reach out to you.
Unexpected insurance fees and restrictive move-out notice policies.
Business reply on Google
Hi Barbara, thank you for taking the time to review our facility. We are disheartened to hear that elements of your stay were disappointing. We would like to speak with you more about this situation. Please send your best contact number to [email protected] and a manager will reach out to you.
Facility has pest infestations and trash in the hallways
Business reply on Google
Hi Cisco, thank you for taking the time to review our facility and bring this to our attention. We pride ourselves on our services and the high-quality standards. We thoroughly cleaned the facility with the pest control company early April. We appreciate your feedback and would like to further connect. At your earliest convenience, please email us at [email protected] with more information about your recent experience.
business refused to provide a refund for unused storage space
Business reply on Google
Thank you for your feedback. We’re sorry that your personal circumstances resulted in your not needing the storage unit. Our Money Back Guarantee that appears on our website at www.bullseyestorage.com, states that if a tenant moves in and is not completely satisfied after the first two weeks, we will refund their money in full. Although you were not able to use the unit, we are happy to refund your rent. We will contact you regarding this refund.
Stored items were ruined by water damage with no reimbursement provided.
Business reply on Google
Thank you for your feedback, Kinda. We’re sorry your experience wasn’t up to your standard. We would like to hear more about your experience and what we can do to address your concerns. Please call us at our location, or send us an email, and we’ll contact you as soon as possible to discuss your issue. We look forward to hearing from you.