Bungalow Bar
🍽️ Restaurants · Rockaway Park
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff members exhibit discriminatory and racist behavior toward non-white customers.
Business reply on Google
You are an ignorant fool, and you should seek help for your paranoia that everybody is out to get you
staff cleared drink and chair while customer was away
Business reply on Google
This sounds made up
Dirty utensils and unsanitary conditions led to a confrontation with staff.
Unsanitary restroom conditions and dirty tableware with aggressive staff behavior.
The shrimp was overcooked and the retractable roof remained closed.
Business reply on Google
Oh Ben, how sad that you are taking the time out of a perfect beach day to leave a bogus 1-star review. As much as you think the world revolves around you...the majority of the deck wanted shade. We would have loved to move you in the sun if you had asked...with that, we would of also refired your shrimp if you had told us it was overdone...We stand by our crab cakes , which are one of our most popular items...It sounds like we may not have been the right fit for you, and that's okay. Good luck in life ben.
Staff member was rude and unprofessional toward customers waiting for check.
Poor food quality and missing ingredients in the order.
Business reply on Google
Said nobody ever
Bartender repeatedly ignored customer and failed to provide service
presence of flies in the restaurant and lack of staff response
Customer received a cheeseburger with bite marks in it.
Business reply on Google
Hello Veronica, I'm truly sorry for the experience you had during your visit. It's concerning to learn about the issue with the food you received, and I assure you this is not the standard we strive for at Bungalow Bar. We take matters like this very seriously and will be looking into it immediately. Your feedback is invaluable, and we appreciate you bringing this to our attention. Please feel free to reach out to us at [email protected] so we can address this further. Sincerely, Stephen
The restaurant served a raw burger and refused to provide compensation.
Business reply on Google
Hi, if this was in reference to a visit today July 3, the server has a different story. She said that your complaint was that your husbands burger was cold, not raw. She said she offered to get the manager, but your husband refused that offer. We would have loved to refired the burger for you. Its really unfair to give us 1 star if this was the case.
Waitress was pushy and a hair was found in a drink.
Business reply on Google
I think you’re confusing “being pushy” with having an ATTENTIVE server (who is 19 btw). Maybe you don’t frequent places with quality service and it shows from this review. If you’re unhappy with how we provide service, please feel free to not come back. Have a good weekend!
The quality of the fried calamari has significantly declined.
Business reply on Google
So so sorry it took us so long to get back to you. We are really really sorry that you didn’t enjoy it. Please ask for Katy the next time that you were here we will make sure everything is perfect.
The restaurant served raw salmon and staff failed to apologize.
Rude staff, incorrect billing, poor food quality, and hygiene concerns.
The food served at the restaurant lacked flavor and quality.
Business reply on Google
We would have happily fixed the issue if you had said something to us during your experience, still thanks for the visit!
Restaurant refused entry to customer with an emotional support animal
Business reply on Google
Hi Maria, we sincerely apologize for your experience. While we understand the importance of emotional support animals, we adhere to strict guidelines for the safety and comfort of all our guests. On top of the fact that we do have some employees that are highly allergic to dogs. Unfortunately, in the past, we have encountered issues with emotional support animals, such as bites and accidents, which is why we are only able to accommodate official service animals that are trained to perform specific tasks. We apologize for any inconvenience this caused and truly appreciate your understanding. We hope to welcome you back again in the future.
Slow service, cold food, and intimidating environment due to nearby boat.
Business reply on Google
Dear Roni, We take all feedback seriously and would like to address your concerns. Our staff is dedicated to providing timely and quality service to all our guests. We do not condone any form of intimidation or discrimination and strive to create a welcoming environment for everyone. Regarding the presence of the boat and its flags, please note that we have no control over external vessels in the waterfront are Thank you for acknowledging the efforts of our bus boy and waitress. We value your input and will consider it as we continue to improve our services. Best regards,
Discriminatory treatment and unprofessional conduct by restaurant management and staff.
Business reply on Google
Dear Fantasia, Starting your review with a slanderous statement accusing us of racism is deeply concerning and not reflective of our values or practices. Once we see such baseless accusations, the rest of your review loses merit in our opinion. We were anticipating this feedback, as Megan has already spoken to us about the difficult experience she had while dealing with you. Our manager, Megan, has always received positive feedback for her professionalism and customer service. If you believed our establishment to be discriminatory, we are puzzled why you chose to return a second time with your family.
Poor food quality and refusal to address complaints or provide refunds
Business reply on Google
Hi Abby I would love to know why there was a one star review so that we could improve. Please email me at [email protected]