Bushfire Kitchen
🍽️ Restaurants · Del Mar
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The tri-tip was cold and the bun appeared to have mold.
Overpriced, small, and cold food served at the restaurant.
Business reply on Google
Hi Justin! We're sorry to hear about your dissatisfaction with your recent visit. Customer satisfaction is our top priority, and we apologize for any inconvenience. Your feedback is invaluable to us, as it helps us identify areas for improvement. Please feel free to reach out to us at [email protected] if you need further assistance. We ask for your understanding and hope to have another opportunity to serve you better in the future.
Poor food quality, unresponsive staff, and lack of dietary safety protocols.
Business reply on Google
Hi there Carmelita, we're sorry to hear about your negative experience with us. Customer satisfaction is our top priority, and we deeply regret that we fell short during your visit. Your feedback is invaluable to us, as it helps us identify areas for improvement. We would like to make this right and ensure your next visit exceeds your expectations. If you have not received a reply yet, please contact us at again at [email protected] so we can discuss your concerns in more detail. We hope to have another opportunity to regain your trust.
The brisket bowl portion size was smaller than expected.
Staff member was disruptive and loud while cleaning nearby tables.
Staff failed to take order after fifteen minute wait
staff refused to accommodate dietary restrictions for a diabetic customer
Missing sauce and bland food quality
staff refused to modify the order before it was served
Business reply on Google
Hi Gregory, thank you for submitting your feedback. We are sorry to hear that your visit did not meet your expectations. Our goal is to provide the best possible experience every time a guest visits. We would love if you could contact us at “[email protected]” so we can further investigate and make things right.
Staff refused to correct order errors without charging additional fees.
Business reply on Google
Hi Homer, we appreciate you leaving us your feedback. We are sorry to hear that your visit did not meet your expectations. Our goal is to provide the best possible experience every time a guest visits. We would love if you could contact us at “[email protected]” so we can further investigate and make things right.
The manager was unprofessional and rude to the customer.
The pickup order was incorrect and the customer was overcharged.
Business reply on Google
Hi Steve, we're so sorry to hear you did not have an enjoyable experience, when you have a chance, can you please email [email protected] so we can learn more about what happened? Thank you!
Menu board failed to disclose additional charges for side dishes.
The food served was overcooked and of poor quality.
Business reply on Google
We are sorry to hear that, Fallon! Please come back and try us again, as our customer's satisfaction is of the utmost importance to us.
Staff failed to accommodate a documented food allergy
The chicken, salmon, and potatoes were served cold without salad dressing.
food was cold and not fresh with undesirable cooking oil used
Business reply on Google
Hi Vinita, in our fryers we cook with non gmo rice bran oil. When we grill we use the minimum amount of oil possible. That oil is a blend of extra virgin olive oil and canola oil. We have experimented with using just olive oil on the grill and found that it cannot handle the heat. We have tried other oil blends and found the best combination is the olive/canola blend. We do our best to offer only the healthiest meals at an affordable price. Thank you for your feedback.