C-Tech Automotive Services
🚗 Auto & Repair · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business is closed on Saturdays.
Shop charged for unnecessary repairs and unperformed installation services.
Technician failed to reset oil timer and remove old service sticker.
mechanics recommended unnecessary repairs to increase service costs
Shop forced customer to remove vehicle due to alleged space constraints.
Customer was overcharged and the vehicle repair failed shortly after.
Business reply on Google
Sorry to hear that you had a bad experience. Unfortunately, we cannot find anything under the name Jules or Ross that has gotten any work done a month ago. However, if you did get work done here, do not hesitate to give us a call. We would be more than happy to honor our warranty, Have a blessed one and look forward to hearing from you.
Staff contacted customer to confront them about a negative online review.
Business reply on Google
Hey Tyrell, I’m sorry to hear that you had a negative experience. It’s our top priority to provide excellent service and ensure a positive experience for all our customers. In your case, we believed we were doing so by taking the time to conduct a thorough courtesy check and explaining all the issues we found with your vehicle, without any pressure to purchase anything. After speaking with our advisor and reviewing your quote, we discovered that we were able to get your tie rods from a local vendor the same day, as per our 24-month, 24,000-mile nationwide guarantee. Unfortunately, we couldn’t find your rear springs locally, which were only available at the dealership. We sincerely apologize for any inconvenience caused and hoped that you still felt we provided you with good service. On the positive side, you were able to learn about the issues with your vehicle at no cost. Sending you our best wishes.
The oil leak remains unfixed after paying for expensive repairs.
The business provided excessively high repair quotes for a starter replacement.
incorrect diagnosis of transmission failure leading to unnecessary repair costs
Vehicle steering became inoperable following a simple axle replacement service.
Business reply on Google
Hi Sarah, I'm sincerely sorry that your experience didn't meet your expectations, and I understand your frustration after being without your vehicle for a few days. However, I want to clarify a crucial point: we directed you to Honda because of a recall related to this specific issue, which Honda offers to repair at no charge. Additionally, a shaky steering wheel is a known symptom of the electric steering fault in question. We are transparent in our dealings, and I’m confident Honda would confirm that nothing we did could have caused this problem. This issue is prevalent particularly in 2013 to 2015 Honda Accords. Moreover, if there were any indications of tampering with the steering, Honda would not have honored the recall. I hope this serves as sufficient assurance. I recognize your skepticism, which we shared initially, struggling to understand how the issue could emerge while the vehicle was in our care. However, I assure you, we took every possible measure to ensure the problem did not originate from anything we did, so we could address it appropriately. We even brought in two Honda technicians for a second opinion before contacting you. I apologize for any inconvenience this
Mechanic caused damage and failed to diagnose a simple battery issue.
Technician failed to adjust tire pressure after rotation service.
Business reply on Google
Hey good morning Lee I apologize for the inconvenience and totally understand your frustration , I know it’s unfortunate being as though you’re 100 miles away for the both of us.1st because of the inconvenience on you and 2nd because it makes it difficult to make things right with you. Although we can’t do nothing about it personally what we can offer is to cover the cost to resolve the issue at a local shop where you are. Again I am truly sorry and hopefully you will grant us the opportunity to make things right with you. Hope to speak with you soon.