Caffé Delfini

Business reply on Google

Hi Scott, thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us didn’t meet your expectations. We strive to offer both quality and transparency in everything we do, and it's clear we fell short for you. Your comments about the dishes and seasoning have been shared with our kitchen team so we can reflect and improve. Regarding the 3.5% fee, we understand your frustration, it’s meant to help us offset rising operational costs while maintaining our standards, but we absolutely take your point about how it's perceived. Clear communication is important, and we’ll look into how we can better explain this or address it going forward. We genuinely appreciate you visiting us and sharing your thoughts. If you're open to it, we’d love the opportunity to welcome you back and provide an experience that feels more aligned with the level of care and hospitality we aim to deliver. Thx again for your transparency, it helps us getting better and stay humble.

Business reply on Google

Thank you so much for taking the time to share your feedback and for choosing to dine with us again at Caffé Delfini. We truly appreciate your support and your honest review. We’re very glad to hear that you enjoyed the food and service, that means a lot to us. At the same time, we are genuinely sorry to hear that you didn’t feel as comfortable and relaxed as you did during your previous visit. That is never our intention. We strive to create a warm and welcoming atmosphere for all our guests, regardless of beverage choices, and we sincerely apologize if there was any misunderstanding or impression to the contrary. Regarding the ordering process, we completely understand your concern. Our staff often recommends ordering salads and appetizers together with main courses to help the kitchen manage timing, but we absolutely want our guests to feel unrushed and fully enjoy their dining experience. We will review this with our team to ensure we communicate options more clearly, so you can enjoy your meal at the pace you prefer. We are truly grateful for your continued support and hope to welcome you back again soon. Please don’t hesitate to let us know if there’s anything we can do to ma

Business reply on Google

Hello Arthur This is Alex responding to you. You must be confused. There is not any Salmon on the paper menu. Never had anyone say the portions are small here. We sear the salmon for a quick minute and then bake it for 10 minutes circa with lots of wine unless someone wishes for a sauce. Never in a pan. When waiters in general mention the price to specials customers tell us it is either unnecessary or sometimes fill insulted. So we leave the responsibility of asking to them, and the sometimes they do. As I recall the person in charge was one of the owners who graciously discounted the bill. Please fill free to come back but get your story straight best Alex

Business reply on Google

We're extremely sorry that you had to face such difficulties. Issues in our customer service is not something we are known for. As you can see from our other reviews, we pride ourselves on providing great service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we can work to make things right. Our team hopes to resolve this to your benefit and earn you back as a customer.