California Bay Movers LLC

Business reply on Google

Hello Anabella, We take customer feedback very seriously, which is why we carefully reviewed our records after seeing this review. We maintain detailed documentation of our reservations, completed moves, and customer communications, including text messages and emails. After reviewing our records, we have been unable to locate any customer, reservation, completed move, or communication under the name “Anabella Richie,” nor have we been able to identify any moving service involving your husband that matches the experience described in this review. We are also particularly concerned by the suggestion that customers should make sure their services, pricing, and other terms are documented in writing. Our customers are provided with a written agreement outlining the terms, pricing, and relevant details of their moving service. This statement, along with other circumstances described in the review, is inconsistent with our standard business practices and the way we provide our services. We are equally concerned by the statements regarding the professionalism and conduct of our movers, including the allegation regarding tips. Our movers are experienced professionals who have worked with ou

Business reply on Google

Hello Eric, After carefully reviewing our reservations, completed moves, signed agreements, and customer communications, we have been unable to identify any customer or moving service under the name “Eric Hunter,” nor have we found any record matching the circumstances described in this review. We are also aware of multiple reviews containing similar allegations that have recently appeared under different names, raising serious concerns that these reviews are intended to damage our business and reputation rather than reflect genuine customer feedback. We have retained the relevant records and communications, and given this documented pattern and our inability to verify the events described here, we have serious concerns about whether this review reflects an actual customer interaction with our company. We respect every genuine customer’s right to share their feedback, whether positive or negative. However, serious allegations should be based on an actual and verifiable customer interaction. Given the nature and documented pattern of these reviews, we have reported this matter to Google for evaluation under its harassment and other applicable policies. We stand behind our employees

Business reply on Google

Hi Tanya, Thank you again for your feedback. We take your concerns very seriously and would like to clarify a few points in a respectful and transparent way. Regarding the figurines and the glass vase, these items were packed together inside a bag by your husband along with other belongings. Since these items were not packed in a box or with proper protective materials, and were not identified as fragile at the time of the move, our movers were not aware of the contents inside that bag. For safety and privacy reasons, our team is not permitted to open sealed bags or containers during a move, so we are unable to inspect or separate items that are packed in this manner. Unfortunately, when fragile items are not individually protected, incidents like this can occur. Additionally, we did our best to support your claim regarding the figurines, including looking into replacement options at the store you provided. Based on the pricing information obtained directly from the store representative, compensation was issued along with the glass vase, even though the items were not professionally packed. We would also like to clarify that while the majority of the boxes were packed by our team,

Business reply on Google

Thank you for taking the time to share your feedback. We truly value every client’s experience and always aim to provide the best service possible. After carefully reviewing the details with our moving team and checking the evidence, we confirmed that floor runners were placed upon arrival to protect your carpet, as we always do. Our movers handled everything with great care and followed proper moving procedures throughout the entire service. Regarding the “Fragile” boxes, our experienced movers noticed that those particular boxes were quite heavy. Placing them on top of other items could have caused the lighter boxes underneath to collapse, leading to possible damage. To prevent that, our team arranged them in the safest and most convenient way to keep everything protected. This decision reflects their professional judgment and years of experience handling all types of items with care and precision. Throughout the move, everything proceeded smoothly, and our team noted that you appeared comfortable and satisfied with the service at the time. Concerning the billing, we’d like to clarify that we never charge extra time unfairly. All our trucks are equipped with GPS tracking that not

Business reply on Google

Hi Anna! We’re truly sorry to hear that your experience didn’t meet your expectations. Our goal is always to provide a smooth and professional moving process, and we regret any frustration you encountered. Regarding your move, we completely understand how important efficiency is. While the distance was short, factors such as the large number of items, long carrying distances to unload the truck, multiple trips, and access limitations all influenced the overall time. Even though we offer larger teams and trucks for more complex moves, we received your booking for a two-mover team. Additionally, multiple drop-off locations and an incorrect starting address further impacted the process. Despite these challenges, our team worked diligently to complete your move with care. We understand that damages can be frustrating, and we sincerely regret any inconvenience. While minor damages can sometimes occur during any move, we are always willing to address them fairly. However, we require that any issues be reported at the time of the move or shortly after, with images for proper assessment. In your case, no report was made until this review, which didn’t give us the opportunity to resolve the