Cambria Hotel Columbus
🏨 Hotels & Travel · Columbus
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel lacks security, maintenance, housekeeping, and climate control.
Business reply on Google
Dear Peggy LaRue, We appreciate you taking the time to share your detailed feedback. Your concerns regarding maintenance cleanliness amenities and overall experience have been noted and will be reviewed with the appropriate teams as we remain committed to improving our property. We hope you will consider visiting us again in the future. Sincerely, Hotel Manager
Poor room maintenance, noisy air conditioning, and lack of housekeeping services.
Business reply on Google
Dear Cheri, We note that you found our staff friendly and accommodating, but we are sincerely sorry that the condition of the rooms and other aspects of your stay did not meet your expectations. While our team made efforts to address your concerns by offering alternative accommodations, we regret that the available rooms did not provide the experience you deserved. Your comments regarding room maintenance, air conditioning, television service, housekeeping, in-room amenities, and restaurant availability have been shared with our management team for review and improvement. We appreciate your feedback and regret that we were unable to provide the quality stay you expected. Sincerely, Hotel Manager
Housekeeping failed to service rooms and hotel common areas lacked cooling.
Hotel had no air conditioning, dirty furniture, and unsanitary pool conditions.
Business reply on Google
Dear Guest, We are very sorry to hear that the condition of the hotel and amenities did not meet your expectations. Concerns regarding the air conditioning, cleanliness of the room, and the condition of the pool and hot tub area are taken seriously, as guest comfort and safety are very important to us. We regret that your experience at the pool affected your comfort and that the listed amenities did not align with what you expected. We are pleased to hear that our front desk team was friendly and able to assist with your refund. Your comments have been shared with our management, housekeeping, maintenance, and facilities teams for immediate review and corrective action. We appreciate you bringing these matters to our attention and apologize for the discomfort and disappointment you experienced during your stay. Sincerely, Hotel Manager
Hotel failed to address maintenance issues and housekeeping requests during stay.
Business reply on Google
Dear Guest, We sincerely apologize that your extended stay did not meet your expectations. We are pleased to hear that Betsy and our breakfast team made such a positive impression, and we will be sure to recognize them for their outstanding service. We regret the concerns you experienced with the air conditioning, maintenance, housekeeping, amenities, and the communication regarding the promised adjustment to your stay. Your comments have been shared with the appropriate team for thorough review, as we are committed to improving both our facilities and guest experience. We appreciate your feedback and wish you all the best. Sincerely, Hotel Manager
Hotel facilities are poorly maintained and breakfast service is slow.
Hotel amenities including elevator, pool, and tub were non-functional.
Hotel room was dirty with bed bugs and unpleasant odors.
Hotel suffers from poor maintenance, hygiene issues, and lack of amenities.
Poor room conditions, noise issues, and inadequate staffing levels.
Hotel room amenities, cleanliness, and air conditioning were all non-functional.
Business reply on Google
Dear Megan, We sincerely apologize that your stay did not meet expectations. We regret the inconvenience caused by the lack of adequate towels, the condition of the pullout sofa bed, the air conditioning issues, and the maintenance concerns you encountered in your room. We are also sorry to hear that our service fell short and that the cleanliness of the property did not reflect our standards. Your comments have been shared with management for immediate review and follow-up. We appreciate you bringing these concerns to our attention and apologize for the frustrations you experienced during your stay. Sincerely, Hotel Manager
Unsanitary room conditions and unprofessional staff behavior observed at the hotel.
Hotel room was dirty, smelled of urine, and lacked basic amenities.
Business reply on Google
Dear Michael, I am sorry to hear that your experience was not up to your expectations. Please accept my sincere apologies. I want to assure you that we take your feedback seriously and will take immediate action to address the issues and make things right. We value your respect, trust, and business, and we hope to have the opportunity to earn them back. Request your understanding and consideration for another visit. We will make every effort to exceed your expectations. Sincerely, Hotel Manager
Hotel room had poor cleanliness, plumbing leaks, worn mattresses, and insect infestation.
hotel room was dirty with stains and left over items
Business reply on Google
Dear Kevin, We are very sorry to learn that your stay did not meet expectations. Cleanliness, room readiness, and guest comfort are priorities for our team, and we regret that your experience left a negative impression. While we cannot verify observations regarding other guests, we take all concerns seriously and will review the issues you mentioned, including housekeeping standards, room maintenance, and service responsiveness. We appreciate your comments as they help us identify areas needing attention and improvement. Sincerely, Hotel Manager
unresolved bathroom leak and lack of clean towels or maid service
Business reply on Google
Dear Bill Lake, Thank you for taking the time to share your experience and for being a returning guest. We are especially disappointed to hear that this stay fell so far short of the positive experiences you have had with us in the past. The issues you described regarding the leaking sink, lack of follow-through on maintenance requests, unavailable towels, missed housekeeping service, and overall cleanliness are not representative of the standards we strive to uphold. We understand your frustration, particularly after reporting these concerns multiple times and not seeing them resolved during your stay. While we appreciate your recognition of the front desk staff's courtesy, we sincerely apologize for the breakdown in service and communication. Your feedback has been shared with management for immediate review, as experiences like yours are taken very seriously. We regret that we let you down and appreciate you bringing these concerns to our attention. Sincerely, Hotel Manager
Unsanitary room conditions, broken elevators, and poor staff management.
Business reply on Google
Dear Parker Health, We sincerely apologize that your family’s stay during such an important occasion did not meet expectations. We regret the frustrations regarding room availability, elevator issues, cleanliness concerns, and the service experience you encountered during your visit. The conditions you described are not reflective of the standards we strive to maintain, and we understand how disappointing and uncomfortable this experience must have been for you and your family. Your comments have been shared with management, housekeeping, and maintenance teams for immediate review and corrective action. We appreciate you bringing these matters to our attention. Sincerely, Hotel Manager
Hotel failed to coordinate wedding event and resolve guest issues
Multiple hotel amenities and services were unavailable or non-functional.
Business reply on Google
Dear Christian, We are very sorry to hear that your stay did not meet expectations, particularly regarding communication, amenities, and overall service. While we strive to provide a comfortable and well-maintained experience, it appears we fell short in several areas, including responsiveness, breakfast offerings, and the availability of key facilities. At times, unforeseen staffing or maintenance challenges can impact operations, but we agree that clearer communication and better follow-through should have been provided. Your comments have been shared with our management team for review and corrective action, as we work to improve both service consistency and facility reliability. We appreciate your feedback and regret that this was your experience. Sincerely, Hotel Manager
Hotel room was unclean and multiple amenities were unavailable.