Candle Nail Spa
💅 Beauty & Spa · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor service quality and repeated failure to meet appointment expectations.
Business reply on Google
Good morning Kirra, I just wanted to follow up and clarify a few things from your recent visit. I understand that you had to leave town soon, and at that time both Lilly and Jade did not have availability at the same time. I did my best to adjust their schedules so we could fit you in as quickly as possible. I hope you can understand the situation. Regarding your nails, Lilly followed your request to leave them without polish initially. However, it seemed there was some miscommunication toward the end about the final result. Our intention is always to make sure your service is completed properly, and we never want you to leave unhappy. I sincerely apologize for the experience and for making you feel dissatisfied. Even if you decide not to return, I truly appreciate your support over the years and the opportunities you’ve given us. If you are still unhappy with your nails, please feel free to stop by when you are back in town, and I will personally take care of a refund for you. Again, I’m very sorry for the inconvenience, and I wish you all the best. Brian
Gel nails were applied improperly causing them to lift and detach.
Business reply on Google
Hi Victoria, Thank you for your feedback. We’re sorry to hear about your experience. We always aim to provide high-quality service, and it’s concerning to hear that your gel nails started lifting after just a few days. This is not the standard we strive for, and we would really appreciate the opportunity to make it right. We do offer a 2-week service guarantee policy, and we would have been happy to fix this for you within that time. Please reach out to us directly so we can take a closer look and offer a solution for you. Thank you again for bringing this to our attention. Candle Nails.
The pedicure polish peeled off within twenty-four hours.
Business reply on Google
Hi Kwenchana, Thank you for taking the time to share your feedback, please give us your first and last name we cant find your name on ours record , or please stop by the shops to get it fixed you always get 2 weeks warranty for gel polish if you get it done at our salon. Or contact us at 214-522-9393 Candle manager.
Nail removal caused damage and shaping was inconsistent.
Business reply on Google
Hi Urja, We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
Poor quality nail service and inadequate resolution for the customer.
poor quality pedicure service despite high price
Business reply on Google
Hi Snot. We thank you for your feedback. We’re sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, we sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback.
Nail quality has declined while prices have increased.
Business reply on Google
Hi Adonis, Thank you very much for taking your time to give us such great review! We work really hard to make sure every single one of our customers receive the best service, we are happy to see that reflected on your visit. We hope to see you again soon.
Customer was overcharged for services not received.
Staff provided poor service and caused physical injury to fingers
The nail technician was rude, unprofessional, and rushed the service.
Long wait times, poor nail quality, and unprofessional staff behavior.
Nails fell off prematurely and service was overpriced
The salon was dirty and the staff provided poor service.
Technician caused nail bed injury and potential fungal infection
Inconsistent nail services and aggressive upselling by staff
Staff members exhibit rude behavior and discriminatory service toward average customers.
Technician caused physical pain and charged for incomplete services.
unauthorized monthly credit card charges and rude customer service
Poor quality manicure and incomplete deluxe package services provided.
Poor quality nail services and unprofessional staff behavior