Candlewood Suites Columbus North
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unsanitary room conditions and vehicle break-in due to broken security gate.
Vehicle was broken into while parked at the hotel
Room maintenance issues and vehicle theft occurred on hotel property.
Multiple vehicle break-ins reported at the hotel parking lot.
Business reply on Google
Thank you for your feedback. While we are sorry to hear the concerns about the vehicle-related incidents in the area impacted your travel plans, we appreciate your recognition of our team's honesty and transparency. The safety and security of our guests remain top priority. As you noted, recent vehicle break-ins have affected many businesses and hotels in the area, and our team believes it is important to provide guests with accurate information so they can make a decision that is best for them. In your case, we were happy to offer a penalty-free cancellation because of your concerns. Thank you for taking the time to acknowledge our team's efforts and we hope we have the opportunity to welcome you in the future under more favorable circumstances. Sincerely, Garison H. General Manager
hotel refused refund after denying check-in due to age policy
Business reply on Google
Hi Ongoingkitten, We appreciate you taking the time to share your feedback. We’re sorry to hear about the frustration you’ve experienced regarding the reservation policy and refund concern, as we understand how disappointing this situation has been for you. Your comments will be shared with our team for further review. For additional assistance regarding your case, we encourage you to contact us directly at +1 614-505-1010 so your reservation details can be reviewed further. We value your feedback and hope to have the opportunity to better assist you in the future. - The Staff at Candlewood Suites Columbus North - Polarisc
room and hallways were unsanitary with a pest infestation
hotel rooms had foul odors and a cockroach infestation
Business reply on Google
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and appreciate you informing us about these problems. Sincerely, Garison H General Manager Candlewood Suites Polaris
Vehicle break-ins occurred with poor room cleanliness and climate control issues.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Garison H General Manager Candlewood Suites Polaris
room cleaning services were not provided and loyalty points were denied
Business reply on Google
Thank you for bringing this to our attention. We apologize for the inconvenience with your points. Unfortunately, it is not up to the hotel if you receive points for CLC reservations but we understand your frustration. We will share your feedback and try to make the necessary changes. Sincerely, Garison H General Manager Candlewood Suites Polaris
Hotel room amenities were broken and management failed to provide compensation.
Vehicle break-ins, poor staff assistance, and excessive noise levels.
hotel room had no hot water, broken heater, and water damage
Hotel failed to locate reservation and refused to provide reimbursement.
Hotel canceled reservation on arrival date due to overbooking system error.
Hotel staff hung up on the customer during a booking inquiry.
Unexpected additional fees and lack of response to billing inquiry
Business reply on Google
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Ashley M. Operations Manager Candlewood Suites Polaris
Vehicle break-ins occurred on property with no security measures provided.
unauthorized charges were made to the customer's debit card
Business reply on Google
Thank you for your candid review. We apologize that your recent stay did not meet expectations. As was explained to you at checkout this was the $50 incidental fee that is preauthorized for all reservations. This was released at checkout and I did verify that you were only charged for room and tax. We appreciate your comments and will share these with our team so that we can continue to improve our services. Sincerely, Ashley M. Operations Manager Candlewood Suites Polaris
blood found under comforter and failure to provide refund
Hotel room was unsanitary with blood stains and broken facilities.