Candlewood Suites Indianapolis East by IHG
🏨 Hotels & Travel · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel has poor sanitation, rude staff, and serious safety concerns.
The hotel gave away the guest's reserved room upon arrival.
Business reply on Google
Hi, We sincerely regret the inconvenience you faced upon arrival. It’s disappointing to hear about the room mix-up and the subsequent impact on your travel plans. We are reviewing our reservation processes to prevent such occurrences in the future. Your feedback is invaluable, and we hope to have the opportunity to serve you better next time. - The Staff at Candlewood Suites Indianapolis East
rude staff and a dirty, foul-smelling initial hotel room
Business reply on Google
Hi, Thank you for sharing your feedback with us. We sincerely apologize for the unwelcoming reception and the condition of the first room you assigned, as this falls short of our usual standards. Your comments will be shared with our management team to ensure our service and room cleanliness are thoroughly addressed. We appreciate your patience while we corrected the room assignment and hope you will consider giving us another opportunity to provide a much better experience in the future. - The Staff at Candlewood Suites Indianapolis East
Staff were rude and the room air conditioning was nonfunctional.
Business reply on Google
Hi Sarah, We’re truly sorry to hear about your experience during your stay. It’s concerning to learn about the issues you faced with check-in, room readiness, and the AC. We strive to provide a welcoming and comfortable environment for all our guests, and it seems we fell short in your case. Your feedback is invaluable, and we will address these concerns with our team to improve our service. We hope you’ll consider giving us another chance in the future. - The Staff at Candlewood Suites Indianapolis East
hotel rooms were dirty and improperly prepared for guests
Business reply on Google
Hi Wyndi, We’re truly sorry to hear about your experience. Ensuring a clean and comfortable environment is our top priority, and it’s concerning to learn that we fell short during your visit. We appreciate your feedback and will address these issues with our team to prevent future occurrences. Your experience is not reflective of our standards, and we hope to have the opportunity to better serve you in the future. - The Staff at Candlewood Suites Indianapolis East
Unsanitary room conditions and unprofessional staff behavior.
Business reply on Google
Hi Megan, We sincerely apologize for the distressing experience you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and we regret that we fell short in your case. We are addressing these issues with our team to ensure they are resolved promptly. Your feedback is invaluable in helping us improve our services. - The Staff at Candlewood Suites Indianapolis East
room features broken fixtures and poor cleanliness standards
Business reply on Google
Hi Jenny, We’re sorry to hear about the issues you encountered during your stay. Your feedback is invaluable, and we’re committed to addressing the maintenance concerns you mentioned, such as the flooring, bathroom fixtures, and outlet availability. We strive to provide a comfortable and well-maintained environment for our guests, and we regret that we fell short in your experience. Please know that we are taking steps to improve these areas. Thank you for bringing this to our attention. - The Staff at Candlewood Suites Indianapolis East
Unprofessional management and strong cigarette odor in non-smoking rooms.
Business reply on Google
Dear Desouza, Thank you for your detailed feedback. We sincerely apologize for the distressing experience and cleanliness concern. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again. Sincerely, General Manager Candlewood Suites Indianapolis East 317-495-6600 [email protected]
Hotel rooms smelled of cigarettes and staff was unhelpful.
Business reply on Google
Dear Guest, Thank you for writing the review. We sincerely apologize for the terrible experience you had. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely, General Manager Candlewood Suites Indianapolis East 317-495-6600 [email protected]
room had intense cigarette odor and staff was unhelpful
Business reply on Google
Dear Mike Johnson, Thank you for writing the review. We sincerely apologize for the strong cigarette odor in your room, and the staff service didn't meet your needs. Your feedback will be incorporated into our plans for future improvements. We guarantee that you'll like your next experience. I hope that you will try us again. Sincerely, General Manager Candlewood Suites Indianapolis East 317-495-6600 [email protected]
Room smelled of cigarettes and staff provided poor customer service.
Business reply on Google
Dear Guest, We sincerely appreciate you writing this review. We sincerely apologize for the condition of the room, which didn't meet your expectations. Your shared experience will assist us as we work on service improvements. Please visit us again. Sincerely, General Manager Candlewood Suites Indianapolis East 317-495-6600 [email protected]
Hotel rooms smelled of cigarettes and the manager was rude.
Business reply on Google
Dear Guest, We appreciate you bringing these issues to our attention. We sincerely apologize for the experience you encountered, including the cigarette smell in the rooms and the behavior of our management staff. This is not the standard of service we strive to provide, and your concerns have been shared with our leadership team for immediate review and corrective action. Please visit us again. Sincerely, General Manager Candlewood Suites Indianapolis East 317-495-6600 [email protected]
The hotel room was not cleaned properly before check-in.
Business reply on Google
Dear Rachelle Miller, Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is important, and we will address these concerns with our housekeeping team immediately to ensure this does not happen again. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely, General Manager Candlewood Suites Indianapolis East 317-495-6600 [email protected]
Unauthorized charges, racial discrimination, and poor room hygiene reported.
Hotel staff failed to return personal items left in the room.
Presence of roaches and unprofessional management practices.
Business reply on Google
Dear Guest We are truly sorry to hear about your experience and appreciate you sharing your concerns. It is important for us to learn from feedback like yours. We are grateful you felt supported by some of our team members and will reflect on your comments as we work toward improving the overall environment and guest experience. Sincerely Bo Stranzin General Manager 937-382-5858 [email protected]
Hotel environment is unsafe due to suspected illegal activity and staff negligence.
Staff failed to communicate reservation issues and exhibited unprofessional behavior.
Unsanitary conditions, safety concerns, and malfunctioning hotel facilities.
hotel room infested with cockroaches and poor property maintenance