Candlewood Suites Rowlett
🏨 Hotels & Travel · Rowlett
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Housekeeping services were not provided during the three night stay.
Business reply on Google
Hi Diana, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room clean and enjoyed the convenience of the kitchenette. We sincerely apologize that your stay did not fully meet your expectations. We’re sorry for the inconvenience of having to request a hair dryer and that housekeeping services during your stay were not clearly communicated. As an extended-stay hotel, housekeeping is provided on a limited schedule, but our team is always happy to provide fresh towels, trash removal, or additional amenities upon request. We understand this should have been explained more clearly at check-in. Your comments have been shared with our team as we continue to improve our guest experience. We truly appreciate your feedback and hope you’ll give us another opportunity to provide you with the exceptional stay you deserve. Sincerely, Management Team Candlewood Suites Rowlett – Lake Ray Hubbard
hotel charged an unfair incidental fee for missing room items
Business reply on Google
Hi M22W64, We're sorry for the billing situation you experienced. Being charged for items that were not properly inventoried at check-in, and then having no resolution offered, is completely unacceptable. It's concerning to hear about your experience with the room inventory and charges. We strive for seamless guest experiences and will address this with our team to ensure better accuracy and communication. Please reach out to us at +1 972-528-8900 so we can look into this directly and work toward a resolution. Your feedback is invaluable in helping us improve our service. Sincerely, - The Staff at Candlewood Suites Rowlett - Lake Ray Hubbard