Cangany Auto

Business reply on Google

Thanks for coming to us F! We really appreciate you taking the time to leave a great review. Don't hesitate to reach out if there's anything we can do for you, looking forward to serving you again!

Business reply on Google

Hi Holly, I’m sorry to read this and I appreciate you sharing your concern. If a customer cancels a service before work begins, that should be honored — and we never want anyone to feel disrespected or pressured in our shop. Our records show we haven’t seen your vehicle since 12/28/2023, and I’ve tried to reach you directly and left a couple messages so we can better understand what happened and address it appropriately. If you’re willing, please contact me us so we can review the repair order and call timeline together and work toward a fair resolution.

Business reply on Google

Hi Sierra, I’m really sorry for the delay and the stress this has caused — being without a vehicle isa big deal, and we should have communicated more clearly throughout this process. Because this repair is through a warranty administrator, we were required to wait on approvals and replacement parts from their supplier. Unfortunately, the first engine that arrived was damaged, which created additional delays while the warranty company and supplier arranged a replacement. That said, we understand how disruptive this has been for you, and we pushed to get the remaining work completed as quickly as possible so you can get your Jeep back on the road.

Business reply on Google

Thanks for taking the time to leave us a review Bill! We're glad to hear you had a good experience with us!

Business reply on Google

Hey Lisa, we aren't able to determine who your mom is just from this review. Please call our shop so we can discuss. Thanks!

Business reply on Google

Thank you for your feedback, E. We’re sorry for your frustration and want to clarify. Our initial diagnostics showed your vehicle needed spark plugs and one ignition coil. After the repairs and a test drive, we found a second coil issue, which wasn’t evident earlier. We replaced it at no extra charge to resolve the problem as quickly as possible. We appreciate your patience and would be happy to discuss this further if needed. Please feel free to reach out!

Business reply on Google

Hey Melvin, we're glad we were able to get in touch with you and sort this out. Let us know if there's anything else we can do for you!

Business reply on Google

Hey Jack, we're sorry to hear about your experience. We do our best to take care of all our customers and accommodate their schedules the best we can. Please reach out to our shop, we would like to make this right.

Business reply on Google

Dusten, we're sorry you feel this way. When you visited on 3/13/2023, we did an inspection and recommended brake work. At that time, you declined the brake work and went ahead with the ball joint replacement. You came back in on 5/30/2023 with no brakes and declined repairs at that time also. Feel free to call us if you have any questions.

Business reply on Google

Thanks Cody! We appreciate your review and recommendation!