Capital Auto Repair
🚗 Auto & Repair · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Mechanic caused vehicle damage and swapped customer parts without authorization.
Business reply on Google
Good Afternoon Randolph We let you know that the vehicle would stayed out in our parking lot and we were not responsible for any theft of vandalism. Your vehicle stayed one week in the shop, after you were told you had blown the engine, It was your responsibility to pick up your vehicle in a timely mater.
Shop charged unauthorized dealership fees and allegedly discriminated against the…
Vehicle parts are stolen from the lot due to lack of security.
Business reply on Google
We can't take responsibility for a vehicle that you made the choice not to pick after you were told it was ready for pick up. Your vehicle stayed in our inside bays for 5 days and after that it was outside our lot for 3 more days. I spoked to you and the guy that brought the vehicle please pick up your vehicle, its going to stay outside our bays and we were not responsible if anything happens, sure enough your vehicle was vandalized. We cannot be responsible for your lack of responsibility not to pick up your vehicle. If you or him would have picked it, this would have been prevented.
Mechanics performed incorrect repairs and installed parts improperly on multiple…
Front office staff exhibits rude behavior and potential racial discrimination.
Staff were unprofessional and caused damage to the vehicle.
Business reply on Google
Sorry that you feel you were given horrible service, and that we were unprofessional and rude. You requested a Tune Up on your vehicle, that consist of Spark Plugs, Wireset, Air Filter, Fuel Filter, PCV Valve, Distributor Cap and Rotor ( Parts are Applicable to Make and Model of Vehicle) you were also given a writen estimate on 10/27/21on parts and labor that included the parts that were going to get changed on your vehicle. The day before your appointment you called and Gian went over everything that was going to be done to the vehicle. You had a tune up (Spark Plugs, Coil Boots, Air filter, based on the make and model of your car). After service was done and before you paid you asked if we had inspected other components on the vehicle. I said, no that we had only done what Gian had discussed with you over the phone, that's when I asked if you wanted us to remove parts that were replaced so you wouldn't have to pay for a service you were unhappy with. You stepped outside, came back in to paid and left. Again I'm sorry that you were not satified with our service. I was not rude to you or am rude to anyone else. I treat everyone with respect and professionalism.
The business provided an incorrect diagnosis and worsened the vehicle condition.
Business reply on Google
We are sorry to hear you were not satisfied with the diagnostic we gave, you are always welcome to call and set an appointment so we can check the vehicle as your parts are under warranty, and our labor is under warranty for 30 Days
Mechanics failed to test drive vehicle and refused to address repairs.