Capital City Movers & Storage
🔧 Home Services · Bronx
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Movers delivered incorrect items, damaged property, and failed to provide compensation.
Moving company damaged furniture and gym equipment and ignored reimbursement requests.
Furniture was damaged during the moving process
Movers damaged furniture, floors, and walls while leaving trash behind.
Furniture damaged during move and failure to pack agreed items
Company used bait and switch tactics to demand additional payments
Business reply on Google
Hi Nay. I am sorry to hear this happened to you. You obviously did business with Capital City Moving based in Florida. It's not the first time that people mistake us for them. Again, I am sorry this happened to you but it's not us. Hope you resolve your issues with them.
missing items and failure to issue promised refund
Business reply on Google
Jonathan, we are sorry that your last experience with us was not as good as the previous, this is something that we never want to happen. . If you still have any questions or concerns, please contact us at: 718-619-4881
Company refused to return deposit after significantly increasing the quoted price.
Business reply on Google
Good morning Stacy, I am very sorry but this is a mistake since we don’t have you in our system. Can you please contact us directly to resolve this issue. Our phone number is 718-619-4881, ask for our sales manager Nigel. I am sad to hear you are having this horrible experience, but that it wasn’t our company. Unfortunately, this is not a first time our business has been mistaken for a busines with a similar name. Please contact us as soon as possible.
Company refused to reschedule move without upfront payment of half expenses.
Business reply on Google
Good morning Charlotte, I am very sorry but this is a mistake since we don’t have you in our system. Can you please contact us directly to resolve this issue. Our phone number is 718-619-4881, ask for our sales manager Nigel. I am sad to hear you are having this horrible experience, but that it wasn’t our company. Unfortunately, this is not a first time our business has been mistaken for a busines with a similar name. Please contact us as soon as possible.
Customer service was rude and failed to provide a quote.
Business reply on Google
Good morning Dan, I am very sorry but this is a mistake since we don’t have you in our system. Can you please contact us directly to resolve this issue. Our phone number is 718-619-4881, ask for our sales manager Nigel. I am sad to hear you are having this horrible experience, but that it wasn’t our company. Unfortunately, this is not a first time our business has been mistaken for a busines with a similar name. Please contact us as soon as possible.
The company increased the quoted price one week before the move.
Business reply on Google
Good morning Andy, I am very sorry but this is a mistake since we don’t have you in our system. Can you please contact us directly to resolve this issue. Our phone number is 718-619-4881, ask for our sales manager Nigel. I am sad to hear you are having this horrible experience, but that it wasn’t our company. Unfortunately, this is not a first time our business has been mistaken for a busines with a similar name. Please contact us as soon as possible.
The company tripled the quoted price and kept the down payment.
Business reply on Google
Good morning Larry, I am very sorry but this is a mistake since we don’t have you in our system. Can you please contact us directly to resolve this issue. Our phone number is 718-619-4881, ask for our sales manager Nigel. I am sad to hear you are having this horrible experience, but that it wasn’t our company. Unfortunately, this is not a first time our business has been mistaken for a busines with a similar name. Please contact us as soon as possible.
Moving company failed to show up and stopped responding to communication.
Business reply on Google
Hi Tim, please check our name, phone number and website, and you will see that your terrible experience was not with us but Capital City MovING from Florida. Unfortunately this is not the first time this has happened, but we hope you'll realize you posted a review on a wrong page and that you will delete it. We are terribly sorry about what is happening to you with this broker and if we could help somehow, we would. Kind Regards
Company charged unauthorized fees and refused to provide a refund.
Business reply on Google
Hi Liberty, I am very sorry to heart that you had bad experience with Capital City Moving, and I saw you realized you've left a review on a wrong business page since I saw this exact review on their page as well. We would appriciate if you could update this review or remove it, since it does not reflect your experience with our company. Thank you
The company engaged in persistent and rude telemarketing harassment.
Business reply on Google
Good afternoon Syed, I am very sorry but this is a mistake since we don’t have you in our system. Can you please contact us directly to resolve this issue. Our phone number is 718-619-4881, ask for our sales manager Nigel. Good afternoon Syed, I just wanted to follow up regarding your previous review. I am sad to hear you are having this horrible experience, but that it was not with us. Unfortunately, this is not a first time our business has been mistaken for a busines with a similar name. Please contact us as soon as possible. My direct line is 917-336-8630
The company operated without a valid license for moving services.
Business reply on Google
Typically, we do not respond to reviews, good or bad, however, for this specific matter we would like to simply put our side of the story out there. When the customer first contacted us, they asked if we could move a Peloton piece of equipment. We said yes, as we have moved them in the past. We have successfully moved Peloton Bike both locally and long distance. We never claimed to be experts in Peloton moving and disassembly, only that we have moved them in the past and feel comfortable doing so. We specifically asked if there was any disassembly required and the customer stated we just needed to take the screen off. Upon our arrival on moving day, it was clear that much more detailed and intricate disassembly was required for this Peloton treadmill. The movers on site did not feel comfortable undertaking this task. We told the customer we could come back in two days with a more experienced member of the company. The customer insisted it had to be done that day. We sent someone from our team that day who we felt was the most qualified individual we had available. The treadmill was disassembled, moved and reassembled. We did acknowledge the cosmetic damages that occurred on the tre
Inadequate packing caused damage to fragile items and clothing.
Inaccessible storage and unexpected fees for item retrieval
The moving company lost items and provides poor customer service.
Movers damaged television and failed to deliver sofa to apartment.
Business reply on Google
Hi Omar, unfortunately we could't fit sofa because it's oversize, and you ll need to hire a carpentry service in IL. We are truly sorry for damaged TV, but you never purchased additional insurance and we still credited you back %75 of the TV value. Please feel free to contact us if you have any additional questions at (718) 619-4881 Thanks, Ned R