Capitol Gastro
🩺 Health & Wellness · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Appointment cancelled due to provider schedule change and inconvenient rescheduling…
Business reply on Google
Thank you Johnathan for your feedback. Upon further review, it appears you were scheduled for a procedure on July 24th. Due to an unexpected appointment, the provider you were scheduled with availability changed and you were offered July 23rd. We apologize for this inconvenience. In an effort to accommodate you sooner our staff offered another facility in South Austin.
The doctor provided rushed and inattentive medical service.
Business reply on Google
Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. We take your concerns seriously and will address them with Dr. Khaja. If you'd like, we’d be happy to schedule another appointment to ensure all your questions are answered. 🩺 Your satisfaction is important to us, and we’re here to assist you anytime. 😊 We look forward to providing a better experience on your next visit! 🌟
Staff failed to communicate appointment scheduling and treated patient poorly.
Doctor failed to provide referral contact information and ignored patient communication.
Business reply on Google
Dear Michelle Thompson, Thank you for sharing your feedback with us. We strive to ensure that every patient receives the best care possible, and it seems there may have been a misunderstanding. We would be happy to schedule an appointment for you to discuss your concerns further and clarify any confusion about your diagnosis and treatment options. You can reach us at [email protected]. We will be happy to hear from you! Thank you for your understanding. Best regards, Team Capitol Gastro
The provider failed to respond or return calls regarding medical tests.
Business reply on Google
Dear Deepak, Thank you for your feedback. We’re sorry to hear that your experience with us didn’t meet your expectations. We understand how frustrating delays and communication challenges can be. Our goal is always to provide the best care possible, and we appreciate you taking the time to share your thoughts. Kind regards, Capitol Gastro
delayed biopsy results and lack of staff communication
Business reply on Google
Thank you for choosing Capitol Gastro for your gastrointestinal care. Deborah Grisko, Thank you for sharing your feedback regarding your recent visit with Capitol Gastro. Capitol Gastro strives for patient satisfaction during each visit and we apologize for the frustration you've experienced. We will be reviewing your account in depth and we will be reaching out to further discuss and help resolve any concerns you may have encountered. Thank you for your patience as we further investigate and we look forward to assisting you and providing quality care in the future.
Office staff failed to answer phones or return messages for days.
Business reply on Google
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. At Capitol Gastro, we deeply value all our patients, and we take concerns like yours very seriously. Our goal is always to provide exceptional service, and it is disheartening to learn that we fell short in your case. We would appreciate the opportunity to understand your experience better and address any concerns you may have. If you’re willing, please feel free to reach out to us directly at [email protected]. To ensure we fully address your concerns, kindly provide the following details when reaching out: - Full Name - - Phone Number - - Email Address - - Provider Name - (The doctor with whom you last visited) - A detailed description of the concern you experienced - Your feedback is invaluable in helping us improve, and we are committed to resolving any issues you encountered. We appreciate your understanding and the opportunity to make things.
Patient experienced severe pain during a colonoscopy without proper anesthesia.
Difficulty reaching office for results and insecure website connection
Provider discontinued necessary medications without providing an alternative treatment…
poor communication and failure to process appointment cancellation correctly
Patient unable to schedule appointment due to unresponsive office communication
unresponsive phone lines, long wait times, and poor office cleanliness
Doctor consistently late for appointments and unresponsive to follow-up inquiries.
Staff scheduled appointment at incorrect location and failed to record it
Clinic fails to return calls and uses private numbers for contact.
clinic provided incorrect address and failed to respond to communication
Clinic failed to provide scheduled in-person doctor appointment
Patient experienced excessive wait times and lack of staff communication
Poor staff communication, long wait times, and disorganized office operations.