Cara Mobile Oil Change & Auto Repair
🚙 Rental Cars · Far Rockaway
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Incomplete vehicle repair resulted in the customer being stranded on highway.
Business reply on Google
Our technician completed the service as requested and performed the necessary checks within the scope of the job order. You requested an alternator replacement, which was carried out efficiently and correctly. Following your feedback, we also sent another mechanic to inspect the vehicle. At this stage, the alternator is functioning as it should. Based on the findings you shared from AutoZone, we recommend taking the vehicle to an auto electrician for further diagnostics, as the issue appears to be electrical and outside the scope of the services already provided. Note: The problem you are experiencing is not related to the alternator service we provided. We appreciate your understanding
The business location is inaccessible and they are unresponsive to calls.
Business reply on Google
We sincerely apologize for the confusion and frustration you've experienced. Cara Mobile Auto is a mobile service, which means we come directly to you for repairs and maintenance instead of operating from a physical workshop. We’re sorry to hear that you had trouble reaching us. Please feel free to give us another call or send a text message to 1-917-502-6040, and we'll do our best to assist you promptly. Thank you for bringing this to our attention!
The business attempted to charge a higher price for identical services.
Business reply on Google
Hi Jay, we appreciate your feedback and regret any inconvenience caused. We're sorry to hear about the pricing concerns. Our goal is to provide consistent and fair pricing, but fluctuations can occur. Please get in touch with us at (516)404-0990 so we can resolve this issue to your satisfaction. Thank you for your patience. Sincerely, Cara Mobile Oil Change and Auto Repair [1-917-502-6040 | wemobile4you.com/services]