Carbon Health Urgent Care Austin
🩺 Health & Wellness · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times for a scheduled appointment and high service costs.
Business reply on Google
Thank you for sharing your feedback. We're glad to hear our team was kind and courteous, but we're sorry your visit was longer than expected. While wait times can vary in an urgent care setting due to patient needs, we understand how important communication is. We appreciate your comments and will use them to help improve our patients' experience. Thank you for choosing Carbon Health.
Clinic failed to provide tests, medical notes, and prescription fulfillment.
Business reply on Google
We’re sorry to hear that your visit did not meet your expectations. Our goal is always to provide timely, thorough care and clear communication to every patient, and we regret that your experience felt frustrating. We would appreciate the opportunity to speak with you directly and review what occurred. Please contact our office at 512-240-9498 and ask to speak with our management team so we can look into this further.
The patient experienced a two hour wait time in the room.
Business reply on Google
We’re sorry to hear about your experience and the long wait you encountered. We understand how frustrating that can be, and we strive to keep wait times as short as possible while still providing thorough care to every patient. Because we cannot discuss details through Google reviews, we would appreciate the opportunity to learn more about your visit and address your concerns directly. Please feel free to contact our office at 512-240-9498 and ask to speak with the clinic manager so we can look into this further. Thank you for your feedback.
Unexpected out of network billing and long wait times.
Business reply on Google
Thank you for your feedback. Please feel free to contact our office so we can follow up with you about your experience. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Patient charged for an appointment that provided no treatment or medication.
Business reply on Google
Thank you for sharing your feedback. I’m sorry to hear that your visit did not meet expectations. We strive to provide clear communication and effective care at every appointment. I would like to learn more about your experience and see how we can help address your concern. Please feel free to contact our clinic directly so we can assist you further.
Poor organization, long wait times, and unprofessional staff behavior.
Business reply on Google
Dear Jackie, We sincerely apologize for the frustrating experience you had at our clinic. Providing efficient, high-quality care is our top priority, and we regret that we fell short in your case. The delays and lack of communication you described are not the level of service we strive to provide. We take your concerns seriously and are actively addressing the issues you mentioned, including reinforcing staff training and improving our processes to prevent similar situations in the future. Center manager has connected with the patient involved and is currently working to resolve this issue, so it may not happen again. Our sincere apologies, and we hope in the future you would consider to give us another chance to provide the quality patient care we strive to serve our community.
Doctor failed to diagnose infant's double ear infection
Business reply on Google
Thank you for taking the time to share your experience with us. We are very sorry to hear about the difficulties you faced during your visit and the concern it caused for your infant. Your feedback is incredibly important to us, and we take it very seriously. We strive to provide the highest level of care to all our patients. We are reviewing this situation with our medical team to ensure such oversights do not happen in the future. We truly apologize for any distress caused and would like to discuss this matter further to address your concerns directly. Please feel free to contact us at 512-910-3932 and ask to speak to the clinic manager directly. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our services.
Long wait times and poor staff attitude at urgent care.
Business reply on Google
Thank you for sharing your feedback. I'm sorry to hear about your recent experience at our establishment. We strive to provide excellent customer service and minimize wait times, and I'm disappointed that we fell short during your visit. I would like to address your concerns specifically. Please feel free to call and ask to speak to the clinic manager Dafne directly at 512-910-3932. We will discuss the importance of customer service with our staff to ensure every patient feels valued and respected.
inaccurate insurance acceptance led to unexpected out of pocket costs
Business reply on Google
Thank you for sharing your feedback. I’m genuinely sorry to hear about the difficulties you experienced with our billing process and insurance handling. We strive for transparency and efficiency in all aspects of our service, and it’s clear we fell short in your case. If you’d like to discuss this further or need assistance resolving any outstanding issues, please feel free to contact the clinic at 512-910-3932. Your satisfaction and trust are very important to us.
Staff member used unprofessional language and made inappropriate inquiries.
Business reply on Google
Hi Formatta, I will have the clinic manager give you a call to address any concerns. We pride ourselves in providing optimal patient care, and the team works hard to be better every day. We appreciate your feedback.
customer was double charged for a two-part medical appointment
Business reply on Google
Hello Paula, we do apologize for any inconvenience this has caused. Billing has been informed of this and is working to get it corrected. We appreciate your patience. The clinic manager will be contacting you shortly.
Medical staff refused to perform requested diagnostic tests for illness.
Business reply on Google
Amarige, we genuinely appreciate you taking the time to leave a great review! Our team loves to hear that you had a pleasant experience. We hope to see you again. Be well.
Medical negligence, HIPAA violation, and predatory billing practices reported.
Business reply on Google
Hello Dee, I am sorry for any inconvenience as we strive to provide quality care. The best way to provide the optimal care is to examine and evaluate as things can change and there may be other contributing factors as to why the patient is not getting any better. You will be receiving a call shortly from the clinic manager to address any issues or concerns. We hope you are feeling better. Take care!
Provider failed to accept insurance and ignored requests for billing documentation.
Business reply on Google
Hello Joyjit, we are sorry to hear about your experience. We have made sure to clear this up with Zocdoc. Please feel free to call the clinic 512-910-3931 to speak to the manager, so she can address your issue. We appreciate your feedback, and we hope to make it right. Be well.
unauthorized storage of credit card and additional billing for covid test
Business reply on Google
Bethany, we apologize for any inconvenience this has caused you. We take the patient care experience very seriously. I have notified the clinic manager, and she will be reaching out to you to get more information and help resolve your issue.
Misleading website information regarding rabies vaccine availability
Business reply on Google
Thank you for taking the time to leave us feedback on your experience with us, we will look into this and work on improving our service list.
Improper medical treatment for stitches caused scarring and additional unnecessary…
Business reply on Google
We are so sorry to hear this was your experience, Madeline. Please know we are looking into this, so this may never happen again. We always aim to deliver excellent care to our patients and take your feedback very seriously. Please feel free to contact the clinic directly to speak to the Clinic Manager 512-910-3932.
Long wait time for a scheduled urgent care appointment
Business reply on Google
Hello Abigail, we are so sorry that this was your experience. Please know that we try to keep wait times to a minimum in all the Carbon Health locations. We will work with the teams to re-teach on making sure the patients are kept in the loop with any possible delays.
Patient denied medical care due to outstanding billing balance
Business reply on Google
Hello Norma, we are so sorry to hear this was your experience. Please know we are looking into this and will re-educate the team regarding outstanding patient balances as needed. If you would like to discuss this further, please contact us at 512-910-3932.
Delayed test results and poor communication regarding urgent medical services.
Business reply on Google
Thank you for your review. We are terribly sorry for your experience at our Urgent Care. We always strive to give the best quality care and timely testing results to all of our patients. Please accept our apology and feel free to contact our facility (512-910-3932) directly to speak with our manager with any concerns.