Carbon Health Urgent Care San Jose - Market Park
🩺 Health & Wellness · 1411 Berryessa Rd #30 · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Receptionist was rude and unprofessional toward the customer
Business reply on Google
Hello Leena, Thank you for taking the time to share your feedback. We’re sorry to hear about the experience you and your daughter had at our Market Park clinic. We understand how frustrating it must have been to wait on the phone, arrive seeking care, and then feel discouraged by the interaction at check-in. Providing a welcoming and respectful experience for every patient and family member is very important to us, and we take your concerns seriously. We would appreciate the opportunity to learn more about what happened and address your feedback with our team. Please feel free to call our Market Park clinic and ask to speak with a manager. We would truly value the chance to listen, better understand your experience, and use your feedback as an opportunity to improve. Thank you again for bringing this to our attention.
Staff dismissed symptoms, altered medical records, and facility was unclean.
Staff were rude and unprofessional during an ear wax removal procedure.
staff exhibited discriminatory behavior toward patients using state-funded insurance
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Providing respectful, transparent, and high-quality care for every patient is extremely important to our team, and we take concerns like yours seriously. We would appreciate the opportunity to better understand your experience and address any concerns you may have. Please feel free to call our Market Park clinic and ask to speak with a manager. We would welcome the chance to listen, learn more, and use your feedback as an opportunity to improve. Thank you again for bringing your concerns to our attention.
Staff refused walk-in drug test despite website stating availability.
Clinic refused to provide extended medical work leave documentation for injuries.
Staff refused to verify insurance coverage despite prior confirmation.
The clinic was locked and appointment times were repeatedly changed.
Provider failed to send prescriptions and incorrectly billed preventive care visit.
Receptionist was rude and refused service despite a grace period policy.
Prescription was not placed and clinic staff were unreachable by phone.
Long wait times and repeated appointment rescheduling issues
Unexpected out of network charges and broken customer support website
Doctor provided unclear information and insisted on recording the medical consultation.
clinic failed to send required imaging order to the facility
Long wait times and incorrect out of network billing charges.
Incorrect diagnosis and refusal to process insurance claims correctly
Business reply on Google
Thank you for reaching out. We’re terribly sorry for the frustration you experienced. This certainly isn’t in-line with a typical experience and I have escalated your concerns to the appropriate channel within Carbon Health for review. Thank you again for letting us know.
Doctor provided dismissive care and failed to offer medical treatment.
clinic staff cannot provide insurance coverage or billing information
Business reply on Google
Hello Ralph. Thank you for reaching out. We’re terribly sorry for the frustration and discomfort you experienced. Thank you again for letting us know.
Inaccurate medical records and uncomfortable specimen collection procedures.
Business reply on Google
I’m so sorry, and we regret that we missed the mark. We always aim to deliver a great experience, and we’re disappointed when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We’ll use the feedback to make us better and to ensure this doesn’t happen again.