Carbon Health Urgent Care San Jose - Almaden Ranch
🩺 Health & Wellness · 5120 Cherry Ave #20 · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Appointment cancellation caused issues with employment paperwork deadlines.
Business reply on Google
Hello Mr Andrez, We appreciate you speaking with us today about your scheduling options. We are sorry for the frustration regarding Sunday, but we want to reassure you that your original re-scheduled appointment is still standing. We also want to clarify that our clinic does not have access to your paperwork until you bring it in upon arrival, so we were unable to view your expiration date beforehand. We are ready for you when you plan to arrive and hope to help you smooth things over with your employer. Thank you, Krystle Dizon Clinic Manager
The patient experienced a one hour wait past their scheduled appointment.
Business reply on Google
Hello Emilia, Thank you for your feedback. We appreciate your patience during your visit, and I am glad we had the opportunity to speak directly and explain the appointment delays while you were here. As mentioned during our conversation, there were unexpected scheduling circumstances that made the wait time necessary, though we completely understand that waiting an hour is frustrating regardless of the reason. We always aim to keep our patients informed, and we will use your feedback to improve how we manage expectations when delays occur.
Scheduled appointments result in long wait times at the clinic.
Business reply on Google
Hello Mr Jared, We truly appreciate you bringing this to our attention. While we always aim to notify patients of known delays before they arrive, we understand that a 1 to 2-hour wait is still incredibly frustrating. While unexpected medical emergencies or complex patient needs can sometimes disrupt our schedule, we completely agree that this wait time is unacceptable.We take your feedback seriously as we work to smooth out our scheduling process.
Doctor dismissed parent concerns regarding child's health and provided unprofessional…
Business reply on Google
Hello Ms Lee, Thank you for sharing your feedback, and we sincerely apologize that your experience did not meet your expectations. We strive to provide prompt, compassionate care to everyone in our community, and we take concerns like yours very seriously. Because privacy regulations prevent us from discussing individual experiences online, we ask that you please contact our Clinic Manager directly at [408-850-0306] or [[email protected]] so we can look into this for you. Thank you
Billing department errors and unprofessional staff communication
Business reply on Google
Hi Isla, I’m Krystle, the Clinic Manager at Almaden Ranch. I’m sorry for the frustration and have shared your feedback with our Billing Department.Please note that insurance claims take 7–30 business days to process. Because benefits are tailored to each patient, contacting your insurer directly is often the best way to get specific coverage details. If you’d like to discuss this further, please call me directly at 408-850-0306. I’m happy to help!
Staff rushed appointments and attempted to improperly redirect insurance claims.
Business reply on Google
Hello Mr Alex, I am truly sorry to hear that you felt rushed during your recent visit; providing attentive care is a priority for us, and I apologize that we missed the mark. I also want to sincerely sympathize with the frustration you're experiencing regarding your claim. Please understand that as a clinic, we are required to strictly follow specific state workers' compensation policies and regulations, which can sometimes limit the flexibility we have in certain situations. Regarding our hours, I would like to clarify that we do welcome walk-in patients right up until our closing time at 7:00 PM. I will certainly be speaking with our staff and providers to ensure we are maintaining a high standard of care and communication for every patient, regardless of the time of day. Thank you for bringing this to our attention and helping us improve.
System failure prevented verification of active health insurance coverage.
Business reply on Google
Thank you so much for reaching out and sharing your experience with us Ms Anh. I’m truly sorry for the frustration and inconvenience you encountered. Your feelings and comfort truly matter to us, and I want you to feel completely supported. Please know we are here and committed to making this right. While we always verify insurance at check-in, sometimes issues like mismatched information can occur. During your visit, we offered several options to help, and I apologize that none of them worked for you. We strive to keep our patients informed so you always know what to expect, and we want to make sure you never face any surprise bills. Caring for our patients and making them feel heard is at the heart of what we do. If you’d like to talk more, please don’t hesitate to reach out to me directly at 408-850-0306. My name is Krystle, and I am the clinic manager at the Almaden Ranch location. Stay safe and well, Krystle Dizon - Clinic Manager
unprofessional staff, medical negligence, and excessive billing practices
Business reply on Google
Thank you for your feedback, Ankur. Could you share specific examples of when you felt staff were rude, and describe your overall experience with our team and provider? At Carbon, we are committed to patient care and welcome suggestions for improvement. I have not received details to investigate further, but I am available to discuss your concerns. My name is Krystle, clinic manager at Almaden Ranch, and you can reach me at 408-850-0306.
Provider provided insufficient time and attention regarding patient infection treatment.
Business reply on Google
Thank you for your feedback Katelyn. I’m sorry you had a negative experience with one of our providers. We’ll let them know about your feedback and work to prevent this in the future. At Carbon, we want to listen to our patients and provide excellent care. If you have any questions or concerns, please call or email me. My name is Krystle, and I’m the clinic manager at the Almaden Ranch location. Krystle Dizon Clinic Manager (408)850-0306 [email protected]
Poor staff communication, billing errors, and incompetent blood draw procedures.
Business reply on Google
Thank you for sharing your experience Mhazar. I’m sorry your recent visit was frustrating. We value your feedback and want to understand what happened. Please call our office and ask for me, Krystle, the clinic manager at Almaden Ranch, at 408-850-0306. I’d like to hear more about your visit. Most insurance plans do not cover physicals at urgent care. Insurance usually pays for this exam only with a primary care doctor for preventive care. Almaden Ranch is urgent care only, but we can help you schedule at one of our primary care locations. If you choose urgent care, the cost is $140 since insurance does not cover it. You can also check with your insurance for more details. Thank you again for your feedback. It helps us better understand our patients’ needs and allows us to improve our staff’s approach to patient care in our clinic. Krystle Dizon Clinic Manager 408-850-0306
Unexpected additional charges and appointment requirements for a medical form.
Appointments are consistently delayed despite being scheduled in advance.
Business reply on Google
Thank you for your review, Camille. I’m sorry you had to wait for your drug screen. We do our best to assist everyone as quickly as possible, but occasionally there may be delays. Please accept our apology. If you have any questions, you can reach me, Krystle, the clinic manager, at 408-850-0306.
Staff misinformed patient about ability to treat high blood pressure
Business reply on Google
Thank you for your review. We would like to take this opportunity to learn from your experience and speak to you about resolving your situation. If you would like to chat, please don’t hesitate to call our office at 4088500306 and ask for the manager, Krystle Dizon.
Customer charged for unauthorized medical tests after initial payment.
Business reply on Google
Hi Alma, we’re sorry to hear that you had a bad experience. At your convenience, will you please call our office at 4088500306 and ask to speak with the manager, Krystle ? Patient satisfaction is very important to us and we are always looking for ways to improve. Krystle Dizon Clinic Manager [email protected]
patient experienced long wait times and poor communication from front desk
inaccurate medical testing and repeated unauthorized financial charges
The business charged more than the initial cost estimate provided.
Patient charged high fees for ineffective medical consultation and testing
Business reply on Google
Hello YR Kim, we are terribly sorry for your experience at our Urgent Care. We always strive to give the best quality care to all of our patients. Please accept our apology and feel free to contact our facility (408) 786-9636 directly to speak with our manager with any concerns.
Staff provided incorrect information regarding appointment requirements and system…
Business reply on Google
Hello Sherice, we are terribly sorry for your experience at our Urgent Care. We always strive to give the best quality care to all of our patients. Please accept our apology and feel free to contact our facility 408-850-0306 directly to speak with our manager with any concerns.
Long wait time despite having a scheduled appointment.
Business reply on Google
Hello Rachael, we are terribly sorry for your experience at our Urgent Care. We always strive to give the best quality care to all of our patients. Please accept our apology and feel free to contact our facility 408-593-7271 directly to speak with our manager with any concerns.