Carcara
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff were rude and added an undisclosed service fee.
Business reply on Google
We are sorry to hear about your disappointing experience during your recent visit to our hotel. We want every guest to be treated with respect and friendly service; therefore, we apologize for the concerns you raised. We understand your disappointment, and we will review this internally. Thank you for your patience and understanding. Additionally, we regret that you were not pleased with the gratuity added to your bill. Your feedback is important, and we will use it to improve communication with our guests. Our aim is to provide a positive and transparent experience for all. We hope you will consider giving us another opportunity to serve you better and regain your trust in the future. Restaurant Management
Waitress provided poor service and the meal was poorly presented.
Business reply on Google
Dear Sandra, We truly apologize that your visit with us did not meet your expectations. You were right to expect great service from our team, and we are disappointed that this was not your experience. We are also sorry for your dissatisfaction with the meal you ordered. We have addressed your concerns with our culinary team and respective team members to ensure better guest satisfaction moving forward. Our food is attentively prepared, and we never want a guest to leave without experiencing the delectable, fresh food that we are devoted to serving. We hope that you will give us another chance soon to make this up to you. Thank you again for choosing us and for your honest comments. Restaurant Management
poor service and low quality food for a high price
Business reply on Google
Dear Tracy, Thank you for taking the time to provide a detailed review. We have addressed your concerns with our culinary team, and we hope you will accept our apologies. Each of our menu items are thoughtfully prepared, and we never want a guest to leave without experiencing the wonderful, fresh food that we serve. We are also sorry that our staff member was not responsive to your needs and did not provide the attentive service you deserved. We understand how frustrating it must have been to encounter such issues and we very much appreciate your patience. We are confident that this was an isolated incident, and we hope that we will have the opportunity to welcome you back to experience our hospitality and food at its finest. Thank you again for your sincere feedback. Restaurant Management
The burger was overcooked and the charge remained on the bill.
Business reply on Google
Dear Trevor, We are truly sorry that your recent dining experience fell short of expectations, particularly with the preparation of your burger. Receiving a dish that is not cooked as intended can be very disappointing, and your comments have been shared with our culinary team to ensure better consistency. Just as important, the way the matter was handled at the table did not reflect the attentive service we want every guest to experience. This has been communicated to our service team so that such concerns are addressed with greater care. We appreciate you bringing this to our attention and hope to welcome you back for the kind of well-prepared meal and considerate hospitality you should always find when dining with us. Restaurant Management
Staff seated customers poorly and provided inattentive service.
Business reply on Google
Dear Michael, We sincerely apologize for the disruption you faced during what was meant to be a pleasant evening. We understand how important a pleasant atmosphere can be, and it’s unfortunate that your experience fell short of those expectations. We appreciate your comments about the seating arrangement and the need for our team to be more attentive. Your insights are invaluable as we continually strive to improve our service and ensure that our guests have a memorable experience. We hope you will consider giving us another chance in the future. Restaurant Management
The restaurant serves low quality and poorly prepared food.
Business reply on Google
Dear Sam, We are disappointed to hear about your dissatisfaction with our food offerings. Providing delicious, high-quality meals is at the heart of what we strive for; therefore, we apologize for not meeting your expectations. We will address your comments to our culinary team as we always look for ways to improve. Thank you for your patience, and we hope you will give us a second chance soon. Restaurant Management
Inattentive service and delayed water delivery during dinner.
Business reply on Google
Dear Alexis, We apologize for the service issues you had during your special time with us. We take these concerns seriously and will speak with our associates to ensure these issues are not repeated. Thank you for your comments, and we hope to have another opportunity to show you the hospitality we are known for providing on your next visit to the area. Restaurant Management
Staff refused to seat family despite available tables.
Business reply on Google
Dear Taylor, It is always our goal to provide a welcoming environment, and we regret that we fell short of accommodating you and your little one. We understand your frustration and the inconvenience this caused. We appreciate your comments, and please feel free to reach out to us directly if you would like to discuss this further. We would welcome another opportunity to provide you with the flawless visit you deserve and hope you will give us that chance. Restaurant Management
Customer experienced long wait times and poor service compared to others.
Business reply on Google
Dear Maria, We sincerely apologize for the service issues you encountered during your visit and that you left us earlier than expected. We will share your comments with the appropriate individuals as we always look for ways to improve. We are also sorry for your disappointment that your water was not refilled. We appreciate your remarks and will address them with our team. Thank you for your patience, and we hope to host you in the future. Restaurant Management
Slow service and failure to resolve a billing error.
Business reply on Google
Dear Charles, We sincerely apologize for the service issues you encountered and for the inconvenience this caused you. We will address your remarks with the appropriate individuals to ensure these are not repeated. We are also sorry for the delay in following up on your billing. We hope this was resolved to your satisfaction, and if not, please reach out to us, as we will be happy to assist you further. Thank you for your patience, and we hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Restaurant Management
Inattentive staff and excessive pricing for drinks.
Business reply on Google
Dear Mohamed, Please accept our sincere apologies for the service issues you experienced, as well as every assurance we will be working to address them. Our team typically does a terrific job of responding to our guest’s needs, and we regret this was not your experience. We value your feedback as we are continually striving to improve our guest services. We are also disappointed that you felt what you paid for your meal did not meet your expectations. We are known for providing an exceptional experience with only the best ingredients, which often comes at a premium price. Thank you for dining with us and taking the time to leave a review. We hope you will give us the chance to make it up to you. Restaurant Management
Inattentive service and long wait times for table assistance.
Business reply on Google
Dear Hosni, Thank you for choosing us for your recent meal. We would like to offer you our apologies for the disappointing experience you had at our restaurant. We particularly regret learning that our staff was not attentive to your needs. We are confident that this was an isolated incident, and we hope that we will have the opportunity to welcome you back to experience our hospitality and food at its finest. Thank you again for your sincere feedback. Restaurant Management
Customer was overcharged for food items and received small portion sizes.
Business reply on Google
Dear Guest, Thank you for taking the time to share your review. We apologize for not meeting your expectations, and we can understand your frustrations with regard to the billing-related issue you encountered. Kindly allow us some time to look into this with the appropriate individuals, and we are grateful for your patience during this time. Restaurant Management
Poor service, long wait times, and refusal to honor reservations.
Business reply on Google
Dear Ms. Park-Alford, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your last few visits did not meet your expectations. Your satisfaction is incredibly important to us, especially as a loyal guest. We would like to extend our sincerest apologies and assure you that we take your feedback seriously. We are committed to addressing the issues you encountered and making the necessary improvements to ensure that your next dining experience is nothing short of exceptional. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you have come to expect from us. Restaurant Management
Restaurant rushed service, failed to provide promised parking validation, and charged…
Business reply on Google
Dear Guest, Thank you for providing your feedback regarding your recent dining experience with us and for the specific concerns you have raised about the brunch reservation made. We are disappointed to read about your overall experience and the comments about being rushed to give orders and complete your meal. Please be assured this is never our intention, and we are reviewing this with our team. We understand your frustration and are very grateful for your patience. We will share your message appropriately as we are committed to enhancing our services and guest experience on all levels. Restaurant Management
Poor food quality and excessive wait times for menu items.
Business reply on Google
Dear Mr. Jackson, Thank you for taking the time to provide us with this detailed review. We have addressed your concerns with our culinary team and staff. Our food is attentively prepared and served; therefore we regret falling short of meeting these expectations during your visit. Your feedback is valuable to us, and we hope you will reconsider and visit us again soon. Restaurant Management
Cold food and poor service with long wait times.
Business reply on Google
Dear Ms. Maxwell, Thank you for providing feedback about your time with us. We apologize for the service issues you experienced; we will address this appropriately as we are continually striving to improve our guest services. It was also disappointing to read about the food concerns you had; we will share this with our culinary team. Thank you again for your patience, and we hope you will come back soon for the flawless visit you deserve. Restaurant Management
poor seating and lack of service despite having a reservation
Business reply on Google
Dear Ms. Wells, Thank you for choosing us for your recent meal. We sincerely apologize that your experience did not meet the high standards we strive to provide every guest. An unusually long wait is certainly not in line with our commitment to efficient service, and we understand how frustrating this was for you. We also regret to hear that our service did not live up to your expectations. Please be assured that we take your comments seriously and will address these concerns with our team to ensure improvements in our service. We would welcome the opportunity to provide you with the seamless dining experience you deserve. Restaurant Management
Waitress rudely grabbed drinks from customer due to policy misunderstanding
Business reply on Google
Dear Ms. Bangura, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Restaurant Management
Poor service and inconsistent food quality
Business reply on Google
Dear Mike, Thank you for taking the time to post a review. We are sorry for your disappointment with regard to some of the dishes we served. We will certainly follow up with our culinary team as we are always looking for ways to improve. On a positive note, we are glad you liked the thoughtful service you received from one of our associates. We appreciate your feedback and hope to see you again for a perfect dining experience. Restaurant Management