CareSpot Urgent Care of Jacksonville Arlington Monument
🩺 Health & Wellness · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The staff members were perceived as incompetent and condescending.
Business reply on Google
Thank you for your feedback. If you would like to discuss further, please reach out to [email protected]. We would be happy to assist you.
Long wait for urgent care provider who refused to treat injury
Business reply on Google
Hi Mariana. Thank you for sharing your experience and we take these concerns seriously. Patient safety is our top priority, and when a provider suspects a serious condition, immediate referral to the emergency room is the appropriate course of action. To protect patient privacy, we’re not able to discuss specific care or billing details here, but we would be happy to discuss this further with you. Please contact us at [email protected].
Excessive wait times and unproductive staff at the urgent care facility.
Business reply on Google
Thank you for sharing experience. Your feedback about wait times is important to us, as we review how we can improve our patient experience.
Long wait time despite having a scheduled appointment
Business reply on Google
Thank for taking the time to leave your review, Joe. Your feedback is important to us and will be used to make improvements.
Staff provided unprofessional service and resisted performing requested medical…
Business reply on Google
Thank you for sharing your experience. We understand how important it is to feel listened to and properly assessed, especially when you are dealing with serious symptoms. Receiving feedback like this only helps us to improve and we'll be sure to address this with our team. Thank you for trusting our location, Cesery, with your care.
Staff refused walk-in service despite policy stating it is available.
Business reply on Google
Hi Trevor. We’re sorry to hear about your experience at our location. This is not the level of care we strive to provide. We appreciate you taking the time to share your feedback, and we’ll use it to help improve moving forward. We are glad to hear you were able to receive care with us at Cesery location!
staff failed to collect medical history before prescribing medication
Medical staff failed to diagnose or treat children's persistent symptoms.
The facility is extremely dirty and lacks proper cleaning.
Staff member was rude and disconnected the call prematurely.
Nurse practitioner failed to perform tests or diagnose the medical issue.
Long wait times despite having a scheduled appointment.
Excessive wait times and medical negligence led to an unfair bill.
lab results are delayed and staff is unresponsive to inquiries
Medical provider failed to perform diagnostic tests for serious physical symptoms
Facility failed to open at scheduled time for appointment
Longer than expected wait time due to poor communication regarding appointments
Excessive wait time for a simple appointment with poor communication
Long wait time due to staff communication failure regarding appointment check-in
staff made unprofessional comments about patients that were audible