CareSpot Urgent Care of Jacksonville Mandarin
🩺 Health & Wellness · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait time despite having a scheduled appointment
Business reply on Google
Thank you for your feedback. This is not the level of care or communication we expect. To protect patient privacy, we’re not able to discuss specific care details here, but we would be happy to discuss this further with you. Please reach us at [email protected]
Excessive wait times and lack of available medical services.
Business reply on Google
Thank you for your feedback, Randy. This is not the level of care or communication we expect. To protect patient privacy, we’re not able to discuss specific care details here, but we would be happy to discuss this further with you. Please reach us at [email protected]
Delayed test results and unprofessional conduct by medical staff.
inconsistent information regarding insurance coverage and unexpected billing charges
Business reply on Google
Thank you for your feedback, Brittany. This is not the level of care we strive to provide. If you need further assistance, please contact [email protected]
The payment terminal failed to process tap to pay transactions.
Business reply on Google
Thank you for your feedback, Samuel. We are working to improve our billing processes and look forward to seeing the impact of this for patients like you. If you need further assistance, please contact [email protected]
Front desk and medical assistant staff were unprofessional and rude.
Staff dismissed child's breathing difficulty and provided unprofessional service
Business reply on Google
Thank you for sharing your experience and we take these concerns seriously. To protect patient privacy, we’re not able to discuss specific care details here, but we would be happy to discuss this further with you. Please contact us at [email protected]. Thank you for bringing this to our attention.
The clinic failed to provide adequate medical examination for shoulder pain.
Business reply on Google
Thanks very much for taking the time to bring this to our attention. Receiving feedback like this only helps us to improve and we'll be sure to address this with our team.
Patient left after waiting over an hour past scheduled appointment time.
Long wait time for a child in pain
facility failed to issue refund for overpayment and provided ineffective treatment
Front desk staff member was rude to a patient.
Insurance rejected incorrectly, unhelpful staff, and long wait time.
Staff refused service before the posted closing time.
Long wait times and lack of cleanliness in exam rooms.
Patient charged for urgent care visit without receiving any medical treatment
Urgent care refused to treat a patient for a puncture wound.
Staff refused treatment for a laceration despite advertising available x-ray services.
Staff refused to check in a patient arriving before closing time.
Long wait times and inadequate medical examination by the physician assistant.