CareSpot Urgent Care of Oakleaf
🩺 Health & Wellness · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times despite having a scheduled appointment.
Business reply on Google
Thank you for sharing your experience. Your feedback about wait times is important to us, as we review how we can improve our patient experience.
Excessive wait times despite having a scheduled appointment.
Business reply on Google
Thank you for sharing your experience. Your feedback about wait times is important to us, as we review how we can improve our patient experience.
Patient denied urgent medical care during registration process
Business reply on Google
Thank you for sharing your experience. Patient safety is our top priority, and when a provider suspects a serious condition, immediate referral to get the care you need is necessary. To protect patient privacy, we’re not able to discuss specific car details here, but we would be happy to discuss this further with you. Please contact us at [email protected].
Inaccurate price quote and payment processing error caused significant delays.
Business reply on Google
Thank you for your feedback, April. This is not the level of communication we expect. If your student athlete required an ECG, our bundle special is $60 with the sports physical. To protect patient privacy, we’re not able to discuss specific care details here, but we would be happy to discuss this further with you. Please reach us at [email protected]
Staff made unprofessional comments and failed to provide x-ray records.
Business reply on Google
Thank you so much for the feedback! We’re glad our team could provide the care and support you needed.
Urgent care staff refused to provide treatment and referred patient elsewhere.
Patient waited over an hour without being seen by a doctor.
Excessive wait times and lack of flu test kits.
Facility lacked necessary medical equipment and failed to provide care.
Staff provided incorrect information regarding availability of EKG services.
Staff member provided poor medical care and ignored patient pain.
Business reply on Google
We apologize for the experience you had with our staff, and we take your feedback seriously. Thank you for bringing this to our attention, and we will address your concerns internally to improve our patient care. Please feel free to email me at [email protected] with further details so we can look into this further for you Best, Cody Dodson Regional Director
Staff refused service and acted unprofessionally near closing time.
Excessive wait times despite having a scheduled appointment
Provider displayed unprofessional and dismissive behavior during the patient consultation.
Staff member displayed unprofessional behavior and poor bedside manner toward patient.
Patient denied urgent care for eye injury due to administrative issues
Long wait times caused by staff delays in providing registration materials.
Staff provided rude and unwelcoming customer service at the front desk.
Facility advertised on-site X-ray services that were unavailable.
Staff dismissed medical concerns and failed to diagnose a critical condition.