CarMax
🚙 Rental Cars · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Dealership provided false information about vehicle transmission damage to lower…
Business reply on Google
Hi Cliff - We want our customers to feel comfortable and confident in their appraisal before we buy a vehicle and we'd love to ensure you have the information you need about our offer. If you'd like to connect further about your experience, please don’t hesitate to call us at (800) 519-1511.
unresponsive staff and vehicle battery issues after purchase
Purchased vehicle has recurring transmission issues shortly after purchase.
Business reply on Google
We appreciate you leaving feedback for us. We'd like an opportunity to learn more about your experience and see how we can turn it around. If you have any unaddressed concerns or questions, please call us at (800) 519-1511 - we look forward to hearing from you!
Vehicle experienced recurring transmission failure despite multiple repair attempts.
Unexpected price increase for oil change service
Business reply on Google
Thank you for sharing your feedback. We strive to provide an exceptional, hassle‑free experience, and we truly value your input. Your feedback helps us continue improving our service for the future.
CarMax hauler driving with ramps down creating a safety hazard
Business reply on Google
Thank you for bringing this to our attention. We'd like the chance to see how we can help. To allow us to assist, please call us at (800) 519-1511 or email us at [email protected] with your name, phone number, the link to your Google review, and any information you have pertaining to this vehicle. We'll be happy to connect with you soon.
Salesperson provided unprofessional commentary and made the customer feel uncomfortable.
Business reply on Google
We appreciate you leaving feedback for us. We'd like an opportunity to learn more about your experience and see how we can turn it around. If you have any unaddressed concerns or questions, please call us at (800) 519-1511 or email us at [email protected] with your name, phone number, year/make/model, the store you worked with, and the link to your Google review.
Salesperson exhibited unprofessional and pushy behavior during the sales process.
Business reply on Google
We appreciate you visiting our store. Our goal is to provide everyone who walks through our doors with the absolute best customer service, and we’d love the opportunity to turn this around. If you'd like to talk with us more about your experience, please call us at (800) 519-1511 or email us at [email protected] with additional details and we’ll be happy to help. Thank you!
Dealership refused to let customer test drive vehicle without personal insurance.
Business reply on Google
Thank you for bringing this to our attention. We'd like the chance to see how we can help. To allow us to assist, please call us at (800) 519-1511 or email us at [email protected] with your name, phone number, year/make/model, the store you worked with, and the link to your Google review. We'll be happy to connect with you soon.
The business offered significantly lower trade-in values than other dealerships.
Vehicle engine failure and unresponsive roadside assistance service
Business reply on Google
Thank you for leaving a review about your experience. We'd like the chance to see how we can help. To allow us to assist, please call us at (800) 519-1511 or email us at [email protected] with your name, phone number, year/make/model, the store you worked with, and the link to your Google review.
Staff ignored the customer upon arrival at the dealership.
Business reply on Google
Our goal is to provide our customers with the absolute best customer service. We're sorry you had to drive to the store and leave frustrated - that is not the experience we wish for our customers. We will share this with the management team at the store location and continue to focus on how we can improve our customer's experiences in the future. We're happy you were happy to find what you were looking for at the Easton location.
Vehicle purchased four months ago has recurring mechanical issues
Business reply on Google
We appreciate you taking the time to make us aware of your vehicle concerns, as we recognize they can be frustrating. We would love the chance to learn more and encourage you to call us at (800) 519-1511 or email us at [email protected] with your name, phone number, year/make/model, the store you worked with, and the link to your Google review.
Vehicle sold with known engine defects and mechanical failure issues
Employee exhibited rude behavior and refused to perform requested vehicle repairs.
Business reply on Google
We're very sorry to hear that your recent experience was not a more positive one. We'd love an opportunity to learn more so we can share your feedback with our store team and see how we might turn things around. Please feel welcome to contact us by phone at 800-519-1511 or by email at [email protected].
Customer misled about vehicle condition to significantly lower trade-in offer
Poor communication, inspection failures, and inconsistent documentation requirements for…
Business reply on Google
We really appreciate you leaving a review about your experience. We strive to provide a warm welcome for you every time you visit. This isn't at all how we want you to feel after stopping by, and we'd appreciate the opportunity to connect further regarding any unaddressed questions or concerns you may have. Please feel free to contact us at [email protected] or 800-519-1511 to allow us to best assist. Thank you! – Your Customer Care Team
Staff member exhibited sexist behavior and belittled the customer.
Business reply on Google
We appreciate you reaching out to us here. It’s always our goal to deliver exceptional service for every customer who walks through our doors. At CarMax we are committed to treating everyone with respect and do not stand for discrimination of any kind. We would love to connect with you to review your experience. If you have any questions or concerns that we can look into, we encourage to you reach out to us at [email protected] or by phone (800) 519-1511. We would be happy to continue speaking with you to see how we may be able to help. Thank you. – Your Customer Care Team
Staff failed to honor previous agreements and provided poor customer service.
Business reply on Google
Hi there, Brittany. Thanks so much for sharing feedback with us. We aim to ensure all of our customers receive exceptional service and we'd love the chance to help with any questions or concerns that you may have. Please feel free to share additional details with us at [email protected] or by phone (800) 519-1511 so we can start assisting as soon as possible. Thank you. – Your Customer Care Team
Agent misrepresented extended warranty refund terms resulting in financial loss.
Business reply on Google
Thank you for bringing this to our attention, Ryan, we’d like the chance to see how we can help. To allow us to assist, please email us at [email protected], or call us at (800) 519-1511, regarding any questions or concerns you have. Thanks again, and we’ll be happy to connect with you soon. – Your Customer Care Team