Carnival of Illusion Theater
🎬 Entertainment · Phoenix
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Poor show quality, obstructed views, and disorganized seating arrangements.
poor audio quality made it difficult to hear the performers
The magic performance was amateurish and did not meet expectations.
Business reply on Google
We were disappointed, Alvin, to learn that you did not find value in the Magic, Mystery and OOOH La La that Carnival of Illusion has worked so diligently to provide over the last 10 years. Being a small business in the entertainment industry, we know first hand what it means to work hard for a living and never take for granted our responsibility to deliver an exceptional experience. We understand, despite our very best efforts, there are guests who may not enjoy our form of entertainment. Those are generally the ones who did NOT look at our website and see the flavor of the show: small, intimate, up-close and the complete OPPOSITE of an over-the-top Vegas-style production. Fortunately, an overwhelming majority of reviews report that we exceed expectations! In fact, the same weekend of your post, we received a flurry of 5 star ratings and outstanding reviews for the standing ovation shows of the weekend.
The theater cancelled a confirmed booking due to overbooking.
Business reply on Google
Oh no Kerry, we believe you have mistaken us with a copycat magic show with a similar name! We are the original and longest-running show in Arizona and have NEVER canceled nor overbooked any show in our 11+ year history! Your name is not in our database and this is the first we have heard from you. If you would PLEASE review your email, contact us, and delete this review. We are sorry for your poor experience and can see why you are highly disappointed. We would have LOVED to have you and your daughter in OUR show, it's a great shared experience!
The magic show illusions were predictable and lacked value for money.
Business reply on Google
I'm sorry we were unable to meet your expectations, Heidi. I'd love to speak with you as we are always striving to better our guest's experience. If you would please call the number on the website and ask for "Guest Services".
The performance had technical issues and needed further refinement.
Business reply on Google
Dave, sorry for the misunderstanding but it is NOT customary to review Preview shows. The show you attended was one of three “Preview Shows”, a discounted show performed for the purpose of “previewing” an upcoming season before the official opening. The purpose of previews is to allow the director and crew to identify opportunities for improvement that weren't found during rehearsals and make adjustments before the public and reviewers are invited to attend. With 8 successful seasons behind us, endorsed by a long list of stellar guest reviews, we took seriously the importance of ensuring all guests were aware the September 30th, 2017 performances were previews as they also included a feedback session with the performers and director after the shows. We clearly communicated the fact on our website, in the emailed confirmations, signage at the show, reminded guests at check-in, and by the performers in the show. Despite our efforts, it seems you were unaware that the show you saw was a Preview. Since that time, we are delighted to have launched Carnival of Illusion's 9th season to standing ovations and five star reviews. We look forward to continued success in the years ahead!
The show content did not meet the reviewer's expectations.