Carolina

Business reply on Google

We're sorry to hear about your experience with MidwestMovingCo. Please get in touch with our team at (800) 851-8235 so we can better understand your review. We appreciate your time!

Business reply on Google

This is a fake review

Business reply on Google

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the concerns you raised. While our goal is always to provide careful, professional service, it’s clear that we fell short of your expectations in this case. We understand how frustrating it is to encounter delays in communication and concerns with damage claims. Your comments about training, packing quality, and the claims process are being taken seriously and reviewed with our team to prevent similar issues in the future. We appreciate your honesty and will use this feedback to improve.

Business reply on Google

No moving services were provided in this case. It is standard protocol in the moving industry to request a detailed inventory during the estimate process so that pricing is accurate and transparent for the customer. This step is designed to give customers a clear, reliable estimate before booking to ensure quality in all of our moves.

Business reply on Google

The first 1 star review was left at 8:55 AM, prior to the office being open. At the time the review was written, the move had not yet begun, meaning the customer had not experienced the actual service to fairly evaluate it. Writing a review about the experience prematurely skews the perception of our service before we had the opportunity to address any concerns or complete the move. It has now been edited since, but is still entirely misrepresented. The customer claims she scheduled the move for 8–10 AM but later adjusted it to 9–11 AM and expected arrival by 9 AM. She further alleges we confirmed arrival for 11 AM.The arrival window was updated the day prior to 9–11 AM at her request, and the movers arrived within the agreed timeframe. On the morning of the move, she requested a further adjustment to 3 PM to accommodate her schedule, which we accommodated despite it being outside the original arrangement. The review fails to mention the customer’s erratic and disruptive behavior during the move. She jumped on furniture as it was being moved and shouted at the movers, creating a hostile work environment. This behavior not only slowed down the process but was also bizarre and inappr

Business reply on Google

Hello, after reviewing the post-move video walkthrough, we identified the room of items that was left behind was locked and the crew was not able to access the room when they were at the origin address for your move. We had informed you of this the day of the move when you were not present and you told us you could not find the key for the room. When you called us after your move we said we could assist you with moving these items but we would need to charge you for it since it is 2 hours of round trip travel time and we could not do it for free. We were happy to assist you with getting these items moved and provide you with a discount but you declined our offer. I am sorry we could not help you. I hope everything worked out well for you. Let us know if you need any more assistance. Thank you.

Business reply on Google

Hi Mascot, we would love to make things right with you. Please call our office and we can discuss a resolution. We do not know what move you are referring, who you are, or when this took place. We would love to make things right but do not know anything about this job. We did go through our entire calendar and could not find a job within a 3 month time frame that had boxes forgotten. Please let us know your job # or real name. Thank you very much!

Business reply on Google

Hi William Fink, I want to sincerely apologize for your experience with our company. It’s clear we fell short of the high standards we set for ourselves, and I’m truly sorry for the inconvenience this caused during your move. The mix-up with scheduling your move is unacceptable, and I understand how frustrating it must have been to not get the assistance you expected on such an important day. Additionally, the miscommunication regarding the pickup of your cardboard boxes only added to the stress, which we deeply regret. We value your feedback and take it seriously. We are taking immediate steps to ensure these issues do not happen again, including reviewing our internal processes and improving communication across the board. Your experience is not reflective of the service we aim to provide, and I would appreciate the opportunity to make it right. Please feel free to reach out to me directly if you’d like to discuss further or if there’s anything we can do to regain your trust. Thank you for bringing this to our attention, and we’re truly sorry again for any trouble we caused.

Business reply on Google

We are sorry to hear that you did not have a good experience with us. We do everything we can to make sure the moving experience is as seamless as possible from start to finish. After looking into this, we did find that your valuation package had a deductible that was not met, which resulted in the payout you received. We understand your frustration, but hope you accept our apology. We can assure you that we intend on making every move go as well as possible.

Business reply on Google

Hi Angelique, please confirm that you have left a review on the right company. We do not have a booking for you, nor did we cancel a move today. Feel free to give us a call at 704-850-6571 if you feel this is incorrect. UPDATE: After reviewing this, and trying to contact her I can confirm that this is not one of our customers.