CaroMont Urgent Care
🩺 Health & Wellness · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff failed to process medication renewal request multiple times.
Business reply on Google
We appreciate you taking the time to rate your recent visit to CaroMont Urgent Care - Moores Chapel. We're disappointed to hear that we didn't provide the level of care you expected, and your feedback is important to us. We'd welcome the opportunity to hear more about your experience – please reach out to our Patient Relations team at 704.834.2694 at your convenience.
Staff refused medical service due to an outstanding account balance.
Business reply on Google
We appreciate you taking the time to rate your recent visit to CaroMont Urgent Care - Moores Chapel. We're disappointed to hear that we didn't provide the level of care you expected, and your feedback is important to us. We'd welcome the opportunity to hear more about your experience – please reach out to our Patient Relations team at 704.834.2694 at your convenience.
Staff provided incorrect insurance coverage information resulting in an unexpected bill.
Provider failed to prescribe necessary medication for patient symptoms
Business reply on Google
Ms. Fisher, We really appreciate that you reached out to express your concerns. We are very sorry that your experience with CaroMont Urgent Care - Moores Chapel was not a positive one. We want our patients to always feel welcome, receive excellent care and leave our facilities with a positive impression. Please be assured that staff at CaroMont Urgent Care - Moores Chapel have received your feedback and are making efforts to address your concerns. If you would like to discuss your concern with us in more detail, please contact the practice at 704.398.6490 and a member of our team will be happy to discuss this matter. - The CaroMont Health Team
Inaccurate medical records and poor handling of follow-up care.
Business reply on Google
We really appreciate that you reached out to express your concerns. We are very sorry that your experience with CaroMont Urgent Care - Moores Chapel was not a positive one. We want our patients to always feel welcome, receive excellent care and leave our facilities with a positive impression. Please be assured that staff at CaroMont Urgent Care - Moores Chapel have received your feedback and are making efforts to address your concerns. If you would like to discuss your concern with us in more detail, please contact our Patient Representatives at 704.834.2694 and a member of our team will be happy to discuss this matter. - The CaroMont Health Team
The urgent care visit took three hours despite low patient volume.
Business reply on Google
Mr. Jefferson, We really appreciate that you reached out to express your concerns. We are very sorry that your experience with CaroMont Urgent Care - Moores Chapel was not a positive one. We want our patients to always feel welcome, receive excellent care and leave our facilities with a positive impression. Please be assured that staff at CaroMont Urgent Care - Moores Chapel have received your feedback and are making efforts to address your concerns. If you would like to discuss your concern with us in more detail, please contact the practice at 704.398.6490 and a member of our team will be happy to discuss this matter. - The CaroMont Health Team
Patient paid for urgent care but received no treatment or prescription.
Business reply on Google
Ms. Sadler - Thank you for taking the time to discuss your experience. We are sorry to hear that your experience with us did not meet your expectations. Please be assured that staff at CaroMont Urgent Care - Moores Chapel have seen your review and are making efforts to address your concerns. If you would like to discuss your concern with us in more detail, please contact the practice at 704-398-6490 and a member of our team will be happy to discuss this matter. - The CaroMont Health Team
Difficulty reaching the clinic by phone
Business reply on Google
We appreciate you taking the time to share your experience with us. CaroMont Health strives to provide each patient with the same expert, compassionate care. We will be sure to share your comments with the staff of CaroMont Urgent Care - Moores Chapel. Thank you again for sharing your experience. We hope you are doing well. - The CaroMont Health Team