Caroun Restaurant North Phoenix
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The meat served had a very bad smell.
The owner was rude and disrespectful to a family with children.
Rude staff, incorrect order, and poor hygiene standards.
Staff were rude and unprofessional regarding the restaurant's dine-in policy.
The restaurant failed to honor a confirmed table reservation.
The restaurant prices are considered too high for the meal provided.
The food served was not fresh and lacked quality.
Inconsistent food quality and staff cleared plate prematurely.
Staff member made the customer uncomfortable by soliciting a tip.
Waitress was inattentive and failed to serve drinks with the meal.
Staff refused service despite empty tables without explanation
Poor food quality and small portion sizes relative to price.
Excessive wait times and unprofessional staff behavior caused the customer to leave.
Inappropriate entertainment for children present at the restaurant
Business reply on Google
Thank you for your feedback. We understand that everyone’s preferences and expectations vary, especially when dining with children. However, we would like to clarify that belly dancing is a cherished part of our cultural tradition, and we are proud to share it with our guests. It is a family-friendly performance meant to celebrate music, art, and heritage. We strive to create an inclusive and welcoming environment where guests of all ages and backgrounds can enjoy both the entertainment and our cuisine. We hope you’ll consider giving us another try and experiencing all that we have to offer.
Long wait times, poor service, and lack of food freshness.
Staff mistreated the customer and ignored requests for service.
Business reply on Google
Hello Luis, Thank you for your feedback, we apologise about the inconvenience! We have reviewed the case with our staff members and cameras; we would like to mention that it seems like you might have sat down without talking to the host while it was very busy during Iftar time. We do understand that it was really busy but we accommodated you before people who were waiting for their food/seat for longer. It would be really helpful for next time if we could all follow the order in which we arrived so that everyone gets their food in a fair and timely manner. Thank you for understanding!
The food served was pre-cooked, dry, and lacked freshness.
Business reply on Google
Hello Zayn, we are extremely sorry about your experience with us at Caroun Restaurant. We were very packed on Sunday and all of the food was taking 45-50 minutes to come out. The only thing that might take 5 minutes to come out would be the cold appetizers so I’m not sure how you got your food in 5 minutes. All of our food is made fresh daily and cooked per order. We will talk with the team about giving a better guest experience so thank you for your feedback!
Poor food quality and unprofessional, rude staff behavior.
Business reply on Google
Hello Kiki, thank you for your feedback! We reviewed the interaction that happened between you and the owner. We accommodated a party of 100 people for you within one day of planning on your end. We agreed on a set price and after the event you partially paid the bill and you refused to pay the rest of the money that you owed. We’re still waiting for the rest of the payment. Everyone at your party was happy with the service and the food. Please pay the rest of your dues then leave a review. We respect all of our customers and appreciate constructive criticism, but your negative review is just a petty response. Please come back and pay the rest of your bill that would be greatly appreciated 😊
Owner made offensive and disrespectful comments regarding religious prayer requests.
Business reply on Google
Dear Mimi and the family, Thank you for sharing your feedback. I want to address what happened clearly and directly. When you inquired about a place to pray in our restaurant, we respectfully informed you that we do not have a designated prayer area and suggested a more suitable location outside. Given that our establishment includes a bar, it wouldn't be appropriate to pray in such an environment. Our response was meant to address the practical layout of our space and not to offend. We respect all religions but must manage our restaurant according to its primary purpose: serving food and drinks. The subsequent questions about why we don't offer a prayer space or prayer mats made some of our staff and patrons uncomfortable. As a dining establishment, our goal is to provide a pleasant experience for all guests, regardless of their background or beliefs. It is also concerning to see multiple one-star reviews from the same family after this incident. We strive to offer good food and service and are disappointed to see this reaction, we are not a religious organization nor are we a religious group.its sad to see you trying to bring down a local Restaurant for the sole reason that we di
Manager made insensitive comments regarding religious practices and ignored the table.
Business reply on Google
Dear Masied , Thank you for sharing your experience with us. We appreciate all feedback as it helps us to improve our service. I want to clarify that Caroun Restaurant, while welcoming to all guests, does not have a designated space for prayer. Our establishment includes a full bar, which is an integral part of our restaurant's atmosphere and service offering. We understand that this may not align with the preferences and practices of all our guests, and we respect your perspective. I apologize if the manager's response came across as insensitive. Our intention was never to offend but rather to communicate the nature of our establishment honestly. We will ensure that our staff is more considerate in their responses moving forward. Thank you again for providing your feedback. We hope you understand our position, and we wish you all the best in finding a dining environment that better suits your needs. Best regards, Sahak Sahak Caroun Restaurant