Casa de Julia Restaurant Bar
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The restaurant has slow service and poor customer care.
Poor reservation service, high prices, and uncomfortable restaurant environment.
Business reply on Google
Hello, sorry for your experience! We just want to clarify that we do not charge a cover fee, it’s a minimum consumption that is completely credited to your final bill. We are lucky to be able to call the historic Luhrs building home, as it’s a historic building we utilize the restrooms in the main lobby. Thursday night was well over 100 degrees outside, everyone was having so much fun, dancing and singing that yes it was probably a bit hot. Our a/c was definitely on, but it’s just so hot right now. We understand you have the right to leave a review, but it’s just unfortunate that you gave us a 1 star rating because we saw you and your group have a good time.
Slow service, payment restrictions, and poor food quality.
Business reply on Google
Thank you for your feedback, Christina. We're sorry your visit didn't meet your expectations. We stand behind the quality and value of our menu and are always working to improve our service. Our payment policies are communicated to guests, and we're happy to clarify any concerns directly. We'd love the opportunity to make things right. Please don't hesitate to reach out to us at [email protected] Warm regards, Casa de Julia management
Staff member was rude and unprofessional to customers waiting for tables.
Business reply on Google
Thank you for sharing your experience with us. We're glad the atmosphere caught your attention — Thursday nights at Casa de Julia are indeed lively, and we love that energy. We sincerely apologize that the interaction with our staff left you feeling disrespected. That is never the experience we want for anyone who walks through our doors, regardless of the circumstances. While our team does their best to manage a full house on busy nights, there is no excuse for a tone or manner that feels dismissive or rude. We have taken note of your feedback and will address it internally with our team. We hold ourselves to a high standard of hospitality, and moments like this remind us to keep working on that — especially under pressure. We hope you'll give us another chance to show you the experience Casa de Julia is truly about. — Casa de Julia Management
Poor food coordination, cold items, and inattentive service staff.
Business reply on Google
Hello V Quintana, thank you for visiting our restaurant and for sharing your feedback. We are committed to providing fresh Mexican food, handcrafted cocktails, warm hospitality, and a great dining experience for every guest who visits us. Our team works hard every day to deliver quality service, authentic flavors, and a welcoming atmosphere. We truly value all feedback as we continue improving and serving our local community. We hope to welcome you back again soon.
Unsafe seating, inappropriate service, billing issues, and poor staff assistance.
Business reply on Google
Hello, thank you for visiting our Mexican restaurant and sharing your feedback. We’re proud to serve fresh Mexican food, handcrafted cocktails, premium mocktails, and authentic flavors in a vibrant dining atmosphere. Our mocktails are carefully prepared using the same fresh ingredients, house mixes, garnishes, and presentation as our specialty cocktails, simply without alcohol. Our team remains committed to providing quality service, great hospitality, and a welcoming experience for our local community and visitors. We appreciate all feedback as we continue improving our food, drinks, and customer experience every day. Thank you again for dining with us.
Staff failed to acknowledge celebration and refused to split the check.
Business reply on Google
Thank you for visiting Casa de Julia Downtown and for sharing your feedback. We’re happy to hear you enjoyed the live jazz and atmosphere, as creating a special experience for our guests is very important to us. We’re sorry to hear some aspects of the evening did not meet your expectations. While our no split-check policy is noted on our menu to help us provide smoother service during busy nights, we understand it may not always be ideal for every group. Regarding celebrations, we always do our best to accommodate special occasions, especially on busy Saturday evenings, and we apologize if we missed the opportunity to acknowledge yours. We truly appreciate your visit and hope to welcome you back again for another great night of jazz, dining, and hospitality.
The appetizer and steak were poorly prepared and difficult to eat.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that some dishes did not meet your expectations during your visit. Our team always tries to check in with guests throughout the dining experience, and during your visit we understood everything was satisfactory at the table. Otherwise, we would have gladly tried to address the concerns at that moment. At Casa de Julia Downtown, we truly value every guest experience and appreciate all feedback as we continue working to provide great food, service, and atmosphere for our community. We appreciate your visit and hope to have the opportunity to welcome you again in the future.
Reservation was not honored due to staff error
Business reply on Google
Hello Heydi, we sincerely apologize for the frustration and inconvenience you experienced regarding your reservation at Casa de Julia in Downtown Phoenix. We completely understand how disappointing this situation must have been, and we truly regret the misunderstanding. We would like to clarify that on the same day of your reservation, around 3:00 pm, our team reached out to inform you that due to a private Juan Gabriel event at Casa de Julia, we were only able to accept dinner reservations for that evening. Unfortunately, because we could not reach you by phone, we also sent the following message through our system: “We apologize, we have to cancel this reservation as we are fully booked. We have been calling but can’t get through. We are sorry for the inconvenience.” Additionally, the reservation was not secured with a confirmation card through OpenTable, which resulted in the reservation being automatically canceled by the system. At Casa de Julia, we truly value every guest who visits us in Downtown Phoenix, and we take full responsibility for not making the communication clearer. Our goal is always to provide warm hospitality, authentic experiences, and excellent customer serv
The restaurant charged a cancellation fee for a late notice.
Business reply on Google
Hi Atheer, thank you for your feedback and for visiting Casa de Julia Downtown Phoenix. We understand that cancellation policies can feel strict, especially since many restaurants operate with shorter notice periods. However, our 5-day cancellation policy is clearly communicated during the reservation process and is in place due to our limited seating and high demand, particularly in Downtown Phoenix. This policy allows us to properly plan staffing, ingredients, and give other guests the opportunity to reserve tables that would otherwise go unused. We always encourage guests to review reservation details before confirming, and our team is happy to answer any questions in advance. We truly appreciate your understanding and hope to have the opportunity to welcome you in the future. – Casa de Julia Downtown Phoenix
Staff failed to offer a replacement for unsatisfactory food.
Business reply on Google
Thank you for giving Casa de Julia a try and for sharing your feedback. We’re glad you liked the atmosphere, but we’re truly sorry to hear that your experience with the food and service did not meet your expectations. We always want our guests to feel taken care of, and we understand how offering an alternative could have made a difference. Your comment is very valuable to us, and we will be addressing this with our team to improve how we handle situations like this. We hope you’ll consider giving us another opportunity to provide you with a much better experience.
The restaurant provided poor service and underwhelming food quality.
Business reply on Google
We appreciate you taking the time to further clarify your experience and share your feedback. We value all comments related to service and execution, as they help us continue improving as a team. Your observations have been reviewed internally and taken into consideration. Our commitment is to provide a positive and consistent experience for all of our guests. Thank you for your visit and for sharing your perspective.
Inattentive service and refusal to provide separate checks.
Business reply on Google
Dear Charles Miller, Thank you for sharing your feedback and for recognizing the quality of our food — we’re glad that part of your visit stood out. We’re sorry to hear that the service did not feel attentive during your visit. Providing clear communication and timely service is important to us, and your comments have been shared with our management team to review and improve. Regarding the atmosphere, your reservation was made during one of our Despechadas nights, a themed experience that includes higher-volume music and is clearly noted at the time of booking and in our event description. These nights are intentionally designed for guests looking for an energetic, music-driven experience, and we understand that this style may not suit everyone. As noted on our menu, we do not split checks, a policy that helps us maintain smooth service flow during busy service and event nights. We always aim to communicate this clearly to avoid confusion. Casa de Julia is a Mexican restaurant in Downtown Phoenix focused on delivering a complete experience — food, service, and atmosphere working together by design. We appreciate you taking the time to share your perspective.
Poor service and low quality food served with long wait times.
Business reply on Google
We apologize for the inconvenience you experienced during a busy evening. We'd love the opportunity to make it up to you—please email us at [email protected]. Sincerely, Management.
Excessively loud music prevented conversation during the meal.
Business reply on Google
We sincerely apologize that the atmosphere during your visit did not meet your expectations. We appreciate you sharing your experience with us. Every Wednesday, we have the performance by the band "Los Julios," and in our reservation policies, we always try to notify our customers that the sound can be elevated on those occasions. We are glad to hear that you enjoyed the food and service. For your future visits, we recommend our saxophone nights every Saturday, which offer a more relaxed atmosphere suitable for enjoying good conversation. Additionally, we invite you to follow us on our social media to stay updated on our themed nights and special events. We appreciate your feedback and will take your comments into account to improve the experience for our future customers. We hope to have the opportunity to serve you again in an environment more in line with your preferences. Sincerely, Management
Reservation system error and rude staff handling the cancellation
Business reply on Google
We appreciate your feedback and apologize for any confusion regarding your reservation for Noche de Despecho. We would like to clarify that this event starts at 7:00 PM, and due to high demand, reservations are managed for that time. Your reservation at 6:45 PM was processed for regular dinner service, not for the specific event. We understand your frustration and sincerely apologize for any inconvenience caused by our communication. Our goal is to provide a pleasant experience, and we regret that we did not meet your expectations on this occasion. We hope to have the opportunity to serve you in the future and that you can enjoy a complete experience at our Noche de Despecho. Sincerely,
Poor service, low food quality, and unclean restaurant environment.
Business reply on Google
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that your experience did not meet expectations in multiple areas. Attentive service, well-executed food, and a clean, welcoming environment are all fundamental to what we aim to provide. Hearing concerns regarding service attentiveness, food quality, and cleanliness is taken very seriously, and your comments have been shared directly with our management and kitchen teams for immediate review and correction. While pricing reflects our location and concept in Downtown Phoenix, value should always align with the overall experience, and it’s clear that this was not the case during your visit. We appreciate honest feedback, even when it’s difficult to hear, as it helps us identify where improvements are necessary. Our goal is to ensure that every guest feels cared for and confident in the experience we offer.
Unannounced table time limits and poor food portioning.
Business reply on Google
Thank you for sharing your feedback. Our OpenTable listing notes a 90-minute dining time for all reservations, and your group stayed for approximately 140 minutes. About 15 minutes after you were seated, your server explained the time limitation due to an incoming event, and the table was reminded more than once during the visit so there would be no surprise. When the reservation time for the next group arrived, guests were waiting specifically for that table, which is why timing was important. I understand there was a delay with some of the dishes, and our team provided complimentary drinks to make up for the inconvenience. Regarding your comment about the menu and pricing, we’re always reviewing both to provide value while using quality ingredients. And about the birria enchiladas — I’m sorry that was the case. We will definitely work to correct this issue. The situation of guests being unfamiliar with our 90-minute seating policy has not happened before. In this case, we will review how to make it even more visible on OpenTable to avoid future misunderstanding. Again, thank you for your comments. We will take all that into account as we work to improve.
Poor food quality and inconsistent service during a group dinner.
Business reply on Google
Thank you again for sharing your experience. We’re incredibly sorry for how that night went. Things fell apart in the kitchen, and it showed—we take full responsibility. We’ve gone ahead and refunded the entire dinner, as it was absolutely not the standard we hold ourselves to. You mentioned it was on Saturday, but on our end it shows as Friday—if you don’t mind giving us a quick call at 480-257-2424 just to double-check, we’d really appreciate it. We truly hope you’ll consider giving us another chance down the road, but either way, thank you for your honesty—it means a lot. Warmly, Casa de Julia Team
Manager was unable to process the payment correctly.