Casa de Nati

Unfair waitlist management and disrespectful staff behavior toward customers.

Long wait times for larger groups due to limited seating capacity.

Food quality issues including soggy chilaquiles and improperly prepared omelette.

Customers were seated out of order by the staff.

The burrito lacked flavor and the side potatoes were burnt.

The restaurant failed to honor the estimated wait time for seating.

Host ignored party for over an hour while seating others first

Foreign object and spoiled ingredients found in food order.

Long wait time and unfair seating of other parties

Long wait time and disorganized customer service process

The restaurant needs to use higher quality ingredients for their meals.

Limited menu variety, cold food, and paid water policy.

Staff refused to allow a service dog on the customer's lap.

Staff refused seating to a customer with a physical disability.

Restaurant failed health inspection due to roach infestation and poor hygiene.

Customer experienced discriminatory treatment and questioning regarding payment status.

Hair found in food and hash browns served cold.

Lack of parking and no greeting upon arrival

The restaurant failed to seat customers in the order of arrival.

Small portion size and difficult parking situation