Casa Mia Restaurant (San Jose)
🍽️ Restaurants · San Jose
Between not good and really bad.total experiences
replied on google
Most reported issues
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Experiences
The food quality was poor and the ingredients were undercooked.
Staff asked customers to leave immediately after paying due to crowds.
Mandatory living expense tax added to the final bill
The chips served were too thick and hard.
The food quality was disappointing and lacked flavor.
The food lacked flavor and the restaurant temperature was too cold.
The chicken burrito was greasy and had a poor taste.
undisclosed extra charges for chips, salsa, and side dishes
The food lacked flavor and used low quality cheese sauce.
The restaurant decreased the quality of ingredients used in the sandwich.
Business reply on Google
Thank you very much for taking the time to share your experience with us. we truly appreciate both your kind words about your first visit and your honest feedback about your second one. we're very sorry to hear that your recent experience did not meet the same standards you initially enjoyed. consistency and quality are extremely important to us, and this is not the experience we want any of our guests to have. your comments regarding the bread and fries have been shared with our team so we can review what may have happened and ensure this does not occur again. we would truly appreciate the opportunity to make this right and provide you with the experience you originally enjoyed. please feel free to reach out to us directly or visit us again and ask for manager so we can take care of you. thank you again for your feedback-- it helps us continue improving. warm regards, Casa Mia Restaurant Team