Caspian Grill LLC
🍽️ Restaurants · San Jose
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and poor food quality for the price.
Business reply on Google
Hi Iryna, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. At Caspian Grill, we prepare our food fresh to order, which can sometimes result in longer wait times during busy periods. However, we understand that your wait felt excessive, and we apologize for that experience. We also respect that taste is personal, especially when it comes to traditional dishes like shawarma. We strive to offer authentic Central Asian flavors, but we're sorry that our recipe was not what you were hoping for. As for our pricing, we focus on quality ingredients, generous portions, and freshly prepared halal food, though we understand that value can be perceived differently by every guest. We appreciate your honest feedback and will use it to continue improving. We wish you all the best and thank you for giving us a try.
The pilaf was old and the meat was dry.
Business reply on Google
Hello Akmal. Thank you for your review. We cook pilav everyday and it’s always fresh. We’re very sorry that our pilav didn’t meet your expectations. Please don’t hesitate to contact us directly — we would like to make this situation right.
The meat portion size has significantly decreased.
The food quality was poor and the meat tasted unusually sweet.
Business reply on Google
Thank you for your feedback Bridgett. However, we have serious concerns about the accuracy of this review. No one approached our staff with any complaint about the taste of the food. Had anyone done so, we would have addressed it immediately and made every effort to resolve the issue on the spot. Providing a positive experience for our guests is always our top priority. We would also like to clarify that our meat is never sweet. Our cuisine may be unfamiliar to some in the Bay Area, but we do not use sugar or sweet sauces in our food - this is simply not part of our recipes. Our regular guests and those who know our kitchen can confidently confirm this. Because of these inconsistencies, this review does not reflect genuine experience with our restaurant we kindly ask that only truthful and accurate information be shared. We remain open to real feedback and are always ready to address any concerns directly.
The food served was described as tasting plain.
The food served was stale and did not match online photos.
Business reply on Google
Hi Kristina, Thank you for your feedback. We’re truly sorry to hear about your experience - this is absolutely not the quality or standard we strive to provide to our guests. We sincerely apologize that the dish not meet your expectations. What you described does not reflect how our food should be prepared or served, and we take your comments very seriously. We would really appreciate the opportunity to make this right. Please consider visiting us again and giving us a second chance - we would be happy to prepare same dish again or any other item of your choice, on us. Please feel free to reach us directly before your visit so we can personally ensure everything is taken care of. Thank you for bringing this to our attention, and we hope to welcome you back soon.