CASTOR NAIL SALON & SPA
💅 Beauty & Spa · Philadelphia
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Technician caused nail damage and refused to provide requested eyebrow service.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
Staff member caused physical pain during a pedicure service.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
Incomplete nail service and refusal of refund by management.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Customer waited ninety minutes only to be told service was unavailable
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
acrylic and gel nails peeled off within one week
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
Poor quality eyelash extensions and unprofessional conflict with salon staff
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Poor nail application and physical injury caused by salon tools
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Excessive wait time and overcharging for poor quality nail services.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
salon refused to provide eyebrow waxing service to existing customer
Customer was overcharged for a basic nail set
Technician failed to perform requested nail design and overcharged for service.
Staff appeared annoyed and unhappy during the service.
Poor application and execution of gel French tip manicure.
Poor quality acrylic application and uncomfortable pedicure chairs.
Gel manicure peeled off after one week
Acrylic nails broke quickly and required payment for repairs.
The nail technician lacked sufficient experience and skill.
Nails began peeling and chipping shortly after the service.
The nail salon provided poor quality dip manicure services.