Cataleya['s Nail Salon and Boutique

Business reply on Google

Thank you for your feedback. We’re glad you enjoyed the atmosphere and decor of our salon. After learning that your nail trim was missed during your pedicure, we immediately acknowledged the oversight and offered to complete the service for you before you left. I personally checked in multiple times to ensure you were satisfied and to offer a solution. While we understand that mistakes can happen, we always do our best to correct them when they’re brought to our attention. It’s also important to note that the remainder of your pedicure service was completed as described, and we provided a discount to reflect the missed step. Our goal is never to take advantage of any guest, but rather to provide a welcoming, culturally inclusive experience where every client feels valued and cared for. We appreciate your visit and wish you the very best.

Business reply on Google

Megan Thank you for your feedback—we do take all reviews seriously and appreciate you giving us the opportunity to respond. Regarding the dip color and topcoat you requested, not all salons carry every dip system or specific topcoats. If you’re looking for a very particular product combination, we always recommend calling ahead so we can confirm availability or have it ready for your appointment. You are correct that your nail technician was running behind, and we sincerely apologize for that delay. To minimize your wait time, we began your pedicure promptly so your service could still move forward as efficiently as possible. As a luxury salon, our team is typically fully booked, and each technician is dedicated to their client during service. While it may have felt frustrating, our team was actively servicing guests rather than disorganized. We also want to clarify pricing: you were charged for a solid color service, and your French tip was provided as a courtesy at no additional cost. Transparency is very important to us, and our pricing is in line with—or often below—comparable salons in the surrounding area. In terms of the overall experience, our goal is always to provide a wa

Business reply on Google

We take feedback seriously, which is why we thoroughly reviewed your visit—including our camera footage. At no point during your service did you appear uncomfortable or in distress. In fact, the footage shows you laughing and enjoying the experience alongside your mother throughout the appointment. We also want to clarify that you did not receive our most expensive pedicure package, as stated in your review. You selected our Calmate Wey Pedicure, which is clearly priced and outlined prior to service. Your concerns regarding discomfort and injury are especially serious, which is why we looked closely into this. The technician who serviced you has an excellent track record and has never received a complaint of being rough or causing harm. Based on both her history and the video evidence, we find these claims inconsistent with what occurred during your visit. Additionally, after speaking with our technician, we were informed that when your mother inquired about adding a manicure, you declined and expressed concern about already paying for what you described at the time as an “expensive pedicure.” This further reflects that the concern raised during your visit was related to pricing—no

Business reply on Google

Hi Simone, thank you for taking the time to share your experience. We truly appreciate you walking over and considering us for your pedicure. While we do accept walk-ins when availability allows, there are times—especially with a limited number of technicians on the floor—when we are fully booked with scheduled appointments and unable to safely or fairly “squeeze in” additional services without compromising the quality of care we provide to our existing clients. Our front desk team did their best to communicate our availability at that moment, and we apologize if the interaction felt discouraging. We never intend for any guest to feel unwelcome. We would love the opportunity to serve you in the future and always recommend booking ahead to ensure availability, especially during peak hours. Thank you again for your feedback—it helps us continue to grow and improve. Warmly Owner, Cataleya’s Nail Salon & Boutique

Business reply on Google

Jenneffer, thank you so much for visiting us and for supporting a local Latina-owned business 💖 We’re so happy to hear you loved your service with Ari and enjoyed the atmosphere and boutique experience — she’ll be thrilled to know you were satisfied with her work! We also truly appreciate your honest feedback about the amenities and service details. It sounds like you received our basic pedicure, which does not include the additional amenities featured in our luxury packages. Those upgraded services come with the charcuterie boards, and other special touches you may have seen online. We’re so sorry if that wasn’t clearly explained during your visit — and we’re working with our team to make sure every guest is fully informed of their options at check-in. We’d love to invite you back soon to experience one of our luxury pedicure packages and enjoy the full Cataleya’s treatment 🌸✨ — The Cataleya’s Team 💅

Business reply on Google

Here's the revised response including the name "Jad": --- Dear Jad, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our establishment and staff. However, we are sincerely sorry to hear that your recent experience with our gel manicure and pedicure did not meet your expectations. Your detailed observations regarding the service quality are invaluable to us. We aim to provide a comprehensive nail care experience, including proper manicuring and pedicuring, and it is clear we fell short in your case. We take your comments about the lack of attention to detail, such as cuticle care and nail shaping, very seriously, and we will address this with our team to ensure our services align with the high standards we strive for. Regarding the issues you encountered with the polish and the pricing, we want to assure you that your experience is not reflective of the quality we aim to provide. We understand your frustration and would love the opportunity to make things right. If you would be willing, please reach out to us directly at [email protected] so we can discuss your experience further and find a suitable resolution. Thank y

Business reply on Google

Hi Ashley, Thank you for sharing your experience, and I want to sincerely apologize that your visit today didn’t meet expectations. I truly appreciate that you returned to us after a great first experience — that means so much. Unfortunately, I was not in the salon today to personally oversee services, and I’m very sorry the quality and care we’re known for weren’t reflected. Please know this isn’t our standard at Cataleya’s. I’d love the opportunity to make things right — please reach out to me directly at [email protected] so we can arrange a complimentary service or another way to ensure you leave happy. Warmly, Cataleya’s Nail Salon & Boutique, Downtown Phoenix 🌹

Business reply on Google

Hi Mary Elizabeth, Thank you for taking the time to share such detailed feedback. I’m truly sorry that your visit didn’t reflect the comfort and quality we strive for at Cataleya’s. I was not present during your service, but I take full responsibility for ensuring that every client experience meets the standards we’re proud to uphold. I completely understand your concerns about accessibility and comfort — and I truly appreciate you pointing this out. While we recognize that our pedicure area includes a small step up, we have passed all City of Phoenix inspections and are fully compliant with ADA and building accessibility standards. We are also exploring additional options to make the experience even more comfortable for all guests. Regarding your service, I sincerely apologize for the temperature delay, light touch, and lack of follow-up from your technician. That’s not the attentive care we expect from our team, and we’ll be retraining staff to ensure consistency across every service. The staff member walking barefoot has also been addressed directly and will not happen again. In terms of pricing, we are very fairly priced — in fact, we’re in the medium range for Phoenix and well

Business reply on Google

Hi Estefany, Thank you for taking the time to share your feedback, and I want to sincerely apologize that your experience didn’t meet expectations. After carefully reviewing our client records, we were unable to locate a completed service under the name Estefany Garcia or Stephanie Garcia. If the appointment was made under a different name, please contact us at [email protected] so we can confirm the details and address this directly. We do want to clarify that Cataleya’s is not an appointment-only salon. While we gladly accept bookings, we also accommodate walk-ins, and sometimes this means another available technician may begin your service to help you avoid waiting. This ensures that all clients are seen in a timely manner and that no one’s appointment is delayed when a tech is still finishing with another guest. We understand that consistency and organization are important, and we’re continuing to fine-tune our systems — especially as we’ve only been open for five weeks and are still adjusting processes to best serve our clients. If you prefer to see a specific nail tech in the future, we are more than happy to accommodate that request when booking. We truly appreciat

Business reply on Google

Hi Gem, Thank you for taking the time to leave such a detailed and thoughtful review. We truly appreciate your feedback and your support of a Latina-owned business. After reviewing our client records, we were unable to locate any service completed under the name “Gem.” If your appointment was booked under a different name, please reach out to us at [email protected] so we can confirm your visit and better understand the details of your service. We sincerely apologize that your experience didn’t fully reflect the warmth, professionalism, and care we strive to provide. Your comments about communication between techs, attentiveness, and clarity during the service are extremely helpful — and we take them seriously. As a newly opened salon (just five weeks in), we are continuing to refine our systems, train our staff, and strengthen communication to ensure every guest feels guided and valued from the moment they arrive. Regarding accessibility, we completely understand your concern. While our facility has passed all City of Phoenix building and ADA compliance inspections, we are actively exploring additional options to make our pedicure area more comfortable for guests with mo

Business reply on Google

Hi Gabby, Thank you so much for such a thoughtful and detailed review — and for giving us a chance during our soft opening weekend! 💕 We’re so glad you enjoyed your manicure and that our team’s kindness and hospitality stood out to you. We truly appreciate your support of local, Latina-owned small businesses and your belief in our vision. We also want to sincerely apologize for any initial confusion when you arrived and for not providing the full comfort amenities from the very start of your service. As a newly opened salon, we’re still fine-tuning our systems and training to ensure every guest receives the same seamless, elevated experience from beginning to end. Regarding the polish wear, thank you for letting us know — that feedback helps us improve the longevity of our regular polish services. We’d love the opportunity to have you back soon to try one of our signature manicures, like the Frida or Dolores, so we can give you the full Cataleya’s experience from the moment you walk in. If you’d like to reach us directly, please feel free to contact us anytime at [email protected]. Thank you again for your kind words, your patience, and your support of our new journey. W