Cedro Scratch Italian & Wine Bar

Business reply on Google

Thank you for your feedback. We’re honestly surprised to read your comments, as they don’t reflect what we typically see in our dining room. We did notice that the dishes were finished completely, which usually indicates the food was enjoyed. If something truly didn’t meet expectations, we always encourage guests to let us know during the meal so we can address it right away. Regarding service, our team does not monitor or comment on tips. While the server may remain nearby when presenting the handheld POS, guests have full privacy on the screen when selecting their tip and completing payment. There is no visibility to the server on what is selected. We appreciate your comments on ambiance and seating comfort and will take that into consideration. We respect that every guest has different expectations, but we stand behind the quality of our food and the professionalism of our team.

Business reply on Google

Thank you for taking the time to share your feedback. We take all reviews seriously and have carefully reviewed this visit with our service and kitchen team. For clarity, your table was seated at 7:00 PM, the order was placed at 7:05 PM, cocktails were delivered at 7:09 PM, the appetizer arrived at 7:16 PM, and both pasta entrées were served at 7:26 PM—approximately six minutes after the appetizer was finished. This timeline does not reflect a 40-minute wait between courses. Both pasta dishes were served fresh and hot from the kitchen, and while we respect personal taste preferences, it’s worth noting that nearly all of both entrées were eaten, with a to-go box requested afterward. The dessert was also finished in full. Our food is prepared in-house daily, including sauces, pastas, and desserts. Crème brûlée is traditionally chilled before service, with the sugar crust caramelized prior to delivery, which is consistent with classic preparation. We understand that dining expectations can vary by region and background, and while we strive to deliver an excellent experience to every guest, we stand behind the quality, freshness, and professionalism of our team that evening. We appreci

Business reply on Google

Hi John, We take feedback seriously, especially when it questions the integrity of our kitchen. All of our dishes are prepared in-house — nothing is pre-made or reheated — so your experience does not align with our standards or our process. If something specific fell short during your visit, we want to address it directly. Please reach out to us at [email protected] with the details of your order so we can properly review the situation. We stand behind the quality of our food and appreciate the opportunity to clarify and correct any issues. — Cedro Management

Business reply on Google

We’re very sorry to hear about your disappointing experience and appreciate you bringing this to our attention. We take food quality and freshness very seriously, and it’s concerning to hear that your meal did not reflect that standard. Since your order was placed through Lunchdrop, we’d like to investigate further to understand what happened and ensure it doesn’t occur again. Please reach out to us directly at [email protected] with the order details so we can make things right. We truly value your feedback and hope you’ll give us another opportunity in the future.

Business reply on Google

Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet expectations. That said, we want to emphasize that our restaurant group holds itself to very high standards—we’ve even collaborated with Chef Gordon Ramsay to help other restaurants improve. What you described is not reflective of our usual quality, and we’re already addressing it internally. We’ve proudly maintained a 4.5-star rating on Google over the past 11 years, which is not something easily achieved in this industry. It’s a reflection of our consistent dedication to great food and genuine hospitality. Please feel free to reach out directly. Cedro Restaurant

Business reply on Google

Ari, Thank you for coming to checkout our restaurant. As everyone reads this review they can tell our manager did try the best he could to make your dinner experience better. You didn't like your pepperoni pizza $17 and manager gave you the menu to pick something else. Yes, we do insist that do not let you eat something you are not going to enjoy. You picked the seafood risotto for $28 and you ate the dish and it seemed like you enjoyed it. Unfortunately you think you should only have to pay $17. Let's say if you ordered seafood risotto $28 first but you didn't enjoy then switch to pizza for $17, should we just charge you $28 instead?