Centro Medico Latino (CML Health)
🩺 Health & Wellness · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Clinic requires unnecessary exams to charge additional fees for medication prescriptions.
Business reply on Google
Hi, We apologize that our service did not satisfy your expectations. Our doctors priority is the patient’s health. Many medications require an exam to see if the dosage is working or if there needs to be a change made to the dosage or the medication. These exams are not performed for monetary reasons. They are done to help monitor the patient’s health. Should you have any further questions please reach out to our team.
Long wait time and mandatory unnecessary tests for prescription refill.
Business reply on Google
Dear Fernando, We apologize for the lengthy wait time and any inconvenience caused during your sister's appointment. We regret any misunderstanding regarding the prescription. All patient visits are different. Depending on the patient’s medication and medical history some exams may be requested by the medical provider, especially when treating the patient for the first time. These exams are performed to see if the medication is working or if the dosage needs to be adjusted. I apologize again for any inconvenience and thank you for providing your feedback.
Excessive wait times and unnecessary charges for medical services.
Business reply on Google
Hi Fred, thank you for your feedback. I’m sorry to hear about your experience and that our practice didn’t meet the level of service we strive for. Our late arrival policy is standard across the medical field. Unfortunately we cannot predict the length of a patient’s appointment as each case is different. Our doctors strive to provide the best care possible and take their time with their patients. All lab fees and exams vary by patient and are only requested when the medical provider determines they are needed. It is the patient’s decision whether they choose to do the labs or exams. I apologize again for any inconvenience this caused you. Thank you for bringing this to our attention.
Patient experienced a fifty minute wait for a scheduled ultrasound appointment.
Business reply on Google
We are sorry to hear about your experience. Your health and time are our priority. Unfortunately, there are emergencies that can arise in a medical setting which can delay doctors. The time we dedicate to each patient is important.
Excessive wait time despite having a scheduled appointment
Business reply on Google
Kaylee, I’m sorry you had a bad experience in our practice. Centro Médico Latino strives to provide the best medical care to all of its patients. Our doctors are very detailed and take their time with each patient. Unfortunately some appointments take longer than others and can cause a delay in the schedule. Again, sorry for the inconvenience this caused you. We look forward to taking care of you in the future.
Patient waited three hours past the scheduled appointment time.
The business provides poor customer service.
The receptionist was rude and difficult to communicate with.
unnecessary medical testing and unauthorized billing practices
The clinic does not offer payment plans for medical services.
Staff provided incorrect information regarding appointment availability.
Clinic provided incorrect diagnosis and ineffective medication for patient
Inconsistent pricing and high costs for medical services.