Channel Road Inn, A Four Sisters Inn

Business reply on Google

Thank you for sharing your feedback regarding your recent visit. We strive to ensure the highest standard of comfort and service, which, as you mention in your feedback, is reflected in our positive reviews. We therefore sincerely apologize for any frustration during the check-in process. Our policies, for the safety of all our guests, require identification to match the credit card on file. However, there is a payment authorization process, and I am sorry that the team did not adequately assist with this. Although we agree that we do not offer a large-scale hotel experience, we always wish to ensure a wonderful visit for each of our guests. We thank you for your invaluable insights, which we will certainly be addressing with the team.

Business reply on Google

We sincerely apologize that we were not available at the front desk to receive this guest's call because the hotel was evacuated due to the devastating Los Angeles fires. At the time of this response we are still in the process of cleaning and restoring the hotel and not currently receiving guests, although we do have a small team returning hundreds of calls in the order received. We apologize that it is taking a little longer than usual to return messages as our team works round the clock to prepare to reopen. In the future, we would also advise that our main hotel phone number does not receive text messages. We are so sorry for the effect the fires have had on this potential guest and the temporary impact on the high standard of service that we, and our California neighbors, always wish to provide.

Business reply on Google

Please know we truly wish a wonderful visit for each of our guests so sincerely apologize for your disappointment during your stay. As we continue to reinstate our pre-pandemic services including Housekeeping, signature breakfast buffet and afternoon wine and cheese reception, our guests' level of comfort is always top of mind. We are therefore very sorry that for the miscommunication surrounding Housekeeping service. We strive to adhere to our guests' wishes and again therefore apologize that your text was not received. When servicing a guestroom, our Housekeeping team may slightly move items to ensure the highest standards of cleanliness (e.g. if a clothing item is on the bed, it may be moved to a chair so the bed can be made), however, this is kept to an absolute minimum at all times. Our front desk team strives to offer the highest standard of hospitality and again, I am sorry for your disappointment with this and the check-in process. We do require a credit card at check-in, and license plate details to ensure our parking lot is utilized by guests only. We therefore apologize for your frustration in this matter. We very much wish you happy future travels and hope you may give