Chapa's Moving Service
🔧 Home Services · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Movers dropped fragile items and appeared to be intoxicated.
Business reply on Google
Viola, we take feedback like this very seriously. However, after reviewing our records, we are currently unable to locate a move completed under this name. Please contact our office directly so we can verify the details of your move and properly investigate the concerns you mentioned. If this review is related to a service we provided, we would like the opportunity to address the situation professionally and fairly.
movers failed to arrive on time and refused to refund deposit
Movers damaged property and left furniture outside without completing the job.
Business reply on Google
Mr Garza, I’m sorry you felt your experience fell short of your expectations. The sofa is the only item that was not brought inside the house, it was placed in the garage. Our team informed you before unloading that it would not fit through the front door. After they informed you the sofa would not fit, you instructed them to try and force it through the front door, and you even helped them to try and force it inside. When that didn’t work you had them place the sofa inside your garage. The scratches were made by our team with your full approval and your assistance to try and force the sofa inside. I am sorry that you feel the way you do. God Bless.
movers failed to wrap and protect furniture items during transport
movers damaged furniture and property during the relocation process
Moving company damaged antiques and refused to provide compensation for losses.
Movers were inefficient, damaged property, and left items behind.
Movers damaged furniture and the company is unresponsive to claims.
Furniture was damaged and movers failed to organize the storage unit.
movers failed to move all items and damaged furniture
Moving company overcharged and lost irreplaceable customer belongings
Business reply on Google
This move consisted of two roommates both moving out to another apartment. This move was supposed to be quick, but when we arrived there was a lot of disorganization. My team had to help them finish packing, and what was packed was not packed correctly. The boxes were very heavily packed to the point where they would tear when we tried moving them. So we had to re-pack those boxes. Then we were asked to wrap each box with shrink wrap, which added even more time. There were about 80 boxes in total and not much furniture. We planned to be done within 4 to 6 hours max, we even had a second job scheduled to do after this one. The customer's instructions added the extra time and the extra cost. Then the customer reached out asking about some missing boxes. I spoke to my team and searched our truck and was told that nothing was left in the truck. I informed the customer right away, but he asked that I go back and search, and also to give him time to see if he could find what he claims was missing. This took about a month. My team did not take any of the items. The customer never mentioned that the final cost was ever an issue until he wrote this review. I sent a third person to help them
Company lacked equipment to reassemble piano and failed to provide support.
Movers refused to complete the job due to difficulty and pets.