Charlotte Douglas International Airport

Lost and found failed to retrieve item from airport restaurant

The airport website is difficult to navigate due to excessive advertisements.

TSA agent exhibited rude behavior toward passengers

Frequent flight delays and poor communication from airport staff

Flight delay and poor airport infrastructure and amenities

TSA staff exhibited rude behavior toward passengers.

Airport gate layout causes overcrowding and frequent flight delays.

Frequent flight delays and lack of available device charging stations.

excessive wait times for checked baggage delivery

Frequent flight delays, poor staff service, and lack of cleanliness.

insufficient seating and frequent flight delays at the airport

Limited food options and high prices at the airport.

Airport was filthy, understaffed, and caused excessive travel delays.

Wheelchair assistance was requested but not provided as expected.

Airport staff ignored customer request for assistance

Long wait times and unhelpful staff at airport security and service.

Inadequate parking, long security lines, and insufficient seating for passengers.

Lounge access restricted based on boarding time

TSA agents were disrespectful and mocked the customer during security screening

Overcrowded airport with sewage odors and non-functional transit infrastructure.