Chartway Credit Union
💳 Finance & Insurance · Humble
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Website, video banking, and phone system are non-functional.
Business reply on Google
Hello Jo, we are so sorry for your frustration and would value the opportunity to speak with you to learn more about your experience. Can you please send an email to [email protected] with your contact information? We look forward to speaking with you.
difficult and inconsistent customer service experience
Business reply on Google
Hello Jessica, we are so sorry for your frustration, proving seamless service is a top priority to us, and we would value the opportunity to speak with you to learn more about your experience. Can you please send an email to [email protected] with your contact information so we can have a member specialist reach out? We look forward to speaking with you once we've received your contact information!
Staff are unhelpful and phone calls go unanswered.
Business reply on Google
Hi jaeisi - We apologize for the inconvenience you experienced and would like to reach out see how we can help. If you could send your contact information to [email protected], our team will be in touch.
Long wait times and poor customer service at the branch.
Business reply on Google
Hi Jacquelyn – We apologize for the inconvenience and frustration you experienced at our Humble branch. If you could please send your contact information to [email protected], we'd like to learn more about your experience.
Inability to reach staff or receive return phone calls
Business reply on Google
Hi G Hammond – We're sorry to hear that you've had trouble getting in touch with us. If you could please send your contact information to [email protected], we'd like to reach out to you to learn more about your experience with us. Thank you!
declining quality of customer service and high staff turnover
Business reply on Google
Hi Juan – We're sorry to hear this. We value your loyal membership and would like to reach out to you to learn more about your recent experience with us. If you could please send your contact information to [email protected], we'll be in touch.
Excessive wait times at the drive-through for simple deposits.