Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Employee refused fund withdrawal and made unprofessional accusations of fraud
Poor customer service at the Jeffery Plaza branch location.
Customer experienced account fraud and poor staff service at the bank.
Broken machines and unhelpful branch management
The bank provides lackluster service and has confusing policies.
Staff refused to assist with a simple name change request.
Bank staff exhibit unprofessional behavior and lack of urgency
Long wait times and aggressive staff behavior during a bank visit.
Staff provided incorrect information regarding fund transfers.
Staff failed to honor appointment and ignored customer for forty-five minutes.
Bank charges non-customers fees to cash checks drawn on their accounts.
Long wait times due to understaffed service lanes
Staff refused to provide envelope and denied restroom access to customer.
Long wait times due to insufficient open service windows.
The bank branch has excessively long wait times for service.
Long wait times and unhelpful staff regarding basic banking transactions.
Automated phone system prevents access to customer service representatives.
Staff refused to let customer keep old debit card for destruction.
Staff provided insensitive service and lacked helpful communication regarding account…