Chase Bank

Bank provided incorrect currency in rolls and refused to exchange them.

The mobile banking application fails to open on the user's device.

Poor customer service experience at the West Washington branch

ATM machines are frequently out of service

Employee prematurely deactivated debit card leaving customer without access to funds.

Long wait times due to insufficient bank tellers.

Bank staff were rude and caused excessive wait times for customers.

insufficient staffing levels causing long wait times for customers

excessive wait times and refusal of service near closing

The bank branch consistently fails to open at the posted time.