Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Bank staff are consistently rude and dismissive to customers.
Incorrect card sent and inability to resolve issues via phone support
Branch manager was rude and unhelpful regarding a service request.
Staff failed to provide notary services despite prior confirmation and availability.
The bank provides a difficult and frustrating customer service experience.
bank failed to assist with stolen account information
The bank applied unexplained charges to the customer account.
ATMs in the Kingwood area are not functioning.
Staff member refused to notarize the requested number of documents.
Long wait times due to insufficient staffing at the drive-through.
Bank staff failed to record or honor a scheduled appointment.
Manager provided incorrect document requirements causing a wasted appointment.
Customer cannot reach a representative by phone for assistance.
Excessive wait times and unresponsive staff at the bank branch.
Staff members at this branch are unprofessional.