Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
The branch manager provided poor and arrogant customer service.
Customer denied bank account opening due to residency documentation requirements
Bank staff refused to assist with opening a new account.
Staff member refused valid identification and requested citizenship documentation.
Lobby closure prevents customers from accessing cash services
staff failed to follow appointment grace period policy for walk-in customer
Bank representative was rude to an elderly customer during a transaction.
Teller requested sensitive account information be spoken aloud in public.
Appointment cancelled without notice and poor customer service communication.
insufficient staffing levels causing long wait times at bank windows
ATM card reader malfunction prevents after-hours cash deposits
Customer cannot reach a human representative through the phone system.
Bank failed to process a large wire transfer as requested.
Excessive wait times and lack of available staff for account services.
Bank staff were distracted by noise and unable to process transactions.
Bank teller displayed poor attitude and failed to listen to customer.
Bank staff are disrespectful to customers
Staff lack product knowledge and communication is difficult.
Excessive wait times due to understaffing and unprofessional employee behavior.
manager handled customer dispute poorly and requested customer leave