Chase Bank

staff failed to assist with online payment issues

Customer experienced long wait times for phone support.

The local bank branch does not answer their telephone.

Bank staff are perceived as uneducated and careless.

Bank staff provided misleading information regarding account promotion eligibility.

Bank account locked without notice and inaccessible funds

Staff made a deposit error and refused to correct the transaction.

Long wait times and high check cashing fees for non-customers.