🚗 Auto & Repair · Granada Hills
total experiences
replied on google
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Mechanic refused to honor warranty or diagnose potential recurring vehicle issue.
The customer experienced unprofessional and rude service over the phone.
Business reply on Google
For anyone reading, we’d like to explain the situation. This caller reached out asking about tires. We kindly informed them that we are a mechanic shop that handles repairs and maintenance, but we do not sell tires. When they asked what we do here, we explained again that we are a mechanic shop. At that point, the caller began using profanities and calling us names. Despite that, we remained professional and respectful in our responses. It’s unfortunate that the interaction led to this review, especially since we always try to help, even on days when it’s over 100°F outside and things are extra tough. We welcome anyone who needs auto repair or maintenance and will continue treating our customers with respect.
The shop refuses to service vehicles with over 100,000 miles.