Cheddar's Scratch Kitchen
🍽️ Restaurants · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
wait staff failed to acknowledge or serve the customer
Business reply on Google
That's not good! You should've been greeted promptly at the table, and we're sorry that you left without having the chance to dine with us. We'd love to speak with you further if you could reach out to us at [email protected] with your name/handle and phone number.
Steak served frozen and chicken entree was dry and overcooked.
Business reply on Google
That's upsetting, Daniel. Your food should always be hot, fresh, and leave you craving your next visit. We'd love to help address this with our restaurant team. Please email us at [email protected] with your name/handle, phone number, and your receipt (if you still have it).
Inattentive staff and poor cleanliness standards at the restaurant.
Business reply on Google
That's not good, Alan! We know we can do much better than that. We'd love to address your concerns with our restaurant team and give you an experience we are both proud of. Please email us at [email protected] with your name/handle, phone number, and your receipt (if you still have it).
The ribs were tough and the ribeye steak was dry.
Business reply on Google
Hey, Jesse - Your food should always taste fresh and delicious. We're sorry to have let you down this time. We'd love to address this with our restaurant team. Please email us at [email protected] with your name/handle, phone number, and your receipt (if you still have it)
Drinks were served with flies in them.
Business reply on Google
We know we can do much better than that, Anthony. We'd love to connect with you further to hear how we can improve. Please reach out to us at [email protected] with your name/handle, phone number, what went wrong during your visit, and your receipt (if you still have it).
The restaurant served poor quality onion rings and refused a refund.
Business reply on Google
Yikes! That's not the To Go experience we would've wanted you to have at Cheddar's. We'd love to speak further and learn more about your experience. If you'd reach out to us at [email protected] with your name/handle, phone number, and your receipt (if you still have it), we'd greatly appreciate it.
Slow service and failure to provide promised discount on the bill.
Business reply on Google
We know we can do much better than that. We'd love to connect with you further to hear how we can improve. Please reach out to us at [email protected] with your name/handle, phone number, what went wrong during your visit, and your receipt (if you still have it).
Poor service and incorrect food quality during the dining experience.
Business reply on Google
We're so sorry to hear that, Meg. This isn't the experience we want you to have at Cheddar's. We'd love to help address your concerns. If you'd reach out to us at [email protected] with your name/handle, phone number, and your receipt (if you still have it), we'd greatly appreciate the chance to connect with you.
Manager displayed unprofessional and hostile behavior during a phone inquiry.
Business reply on Google
We're so sorry to hear that. We'd love to help address your concerns. If you'd reach out to us at [email protected] with your name/handle, and phone number, we'd greatly appreciate the chance to connect with you.
restaurant prioritized takeout orders over dine-in customers
Business reply on Google
Yikes, Jenny! You should always get nothing short of fast and friendly service, along with a delicious meal. We'd love to address this with our restaurant team and make things right. Please email us at [email protected]. When you email us, we can better help you if you include your name/handle, phone number, and your receipt (if you still have it).
Long wait times and unresponsive staff during the dining experience.
Business reply on Google
How frustrating, Josie. We all look forward to quick, friendly service when we go out to eat. We'd love to follow up with our team to try and make things right. Please email us at [email protected] with your name/handle, phone number, and your receipt (if you still have it).
Waiter misled group on gratuity and processed a duplicate charge
Business reply on Google
Oh no. It's definitely frustrating to pay more than you should have. We're sorry to hear that we let you down. We'd love to connect with you to resolve your concerns. If you'd reach out to us at [email protected] with your name/handle, phone number, and your receipt (if you still have it), we'd greatly appreciate it.
The shrimp served in the Alfredo dish was undercooked.
Business reply on Google
Oh no Michael, this is definitely concerning to hear! We’re sorry that you weren’t feeling well after your visit. Please email us at [email protected] with your name/handle, phone number, and receipt (if you still have it) so we can follow up with you personally.
staff failed to acknowledge or serve the table for fifteen minutes
Business reply on Google
That's not good, John! You should've been greeted promptly at the table, and we're sorry that you left without having the chance to dine with us. We'd love to speak with you further if you could reach out to us at [email protected] with your name/handle and phone number.
Patrons experienced theft due to lack of restaurant security measures.
declining food quality and poor service from staff and management
Business reply on Google
That's disappointing, Lance. Our managers should always be friendly and welcoming throughout your entire visit. Your comments are concerning to hear and we'd love to speak further about this. Please email us at [email protected] with your name/GoogleHandle, phone number, and your receipt (if you still have it).
The steak was improperly cooked and had an unpleasant flavor.
Restaurant had dirty facilities and caused foodborne illness.
Poor food quality and rude staff service
Business reply on Google
That's not good, Lili! We know we can do much better than that. We'd love to address your concerns with our restaurant team and give you an experience we are both proud of. Please email us at [email protected] with your name/GoogleHandle, phone number, and your receipt (if you still have it).
Live insects found in the salad served to the customer.