Chestnut Hill Automotive
🚗 Auto & Repair · Philadelphia
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
improper installation of vehicle lights requiring additional repair costs
Mechanic attempted to defraud customer by loosening parts to charge fees
Business reply on Google
Good morning My name is Dave the owner of the shop, I think you went to the wrong shop, we have never serviced your car, so please call me at the shop, to fix it thank you
Staff provided confusing and unprofessional communication during the initial phone…
Business reply on Google
Good morning, thank you for replying back, it’s been over a year already, it was a misunderstanding between us, no body is prefect, I wish I could make it better. Have a nice day
Fuel reward system is incompatible with outdated gas pumps.
Business reply on Google
I’m sorry that you give me a 3 star review, but I’m not part of the gas station, we are separate business.
Mechanic failed to diagnose engine noise and dashboard warning lights.
Business reply on Google
The car was towed in for a suspension problem and not the engine. You also aknowlege that the noise is coming from the suspension. I fixed it for free because it was a simple fix where most place would had charged you. Your car had the check engine light on for awhile and we also brought that to your attention again but you chose not to fix it.
The staff member was perceived as arrogant and money-focused.
Business reply on Google
Mr Assari, I understand it's disappointing to hear that your car fail inspection. Please understand that there is no way of knowing that a vehicle will pass or fail until an inspection is completed. When a vehicle failed the safety inspection, and in your case it was because of the completely worn out brakes, we could not issue a sticker until the brakes are replaced. There are shops that are willing to overlook this and issue a sticker for you, but please understand this law is in place for your safety and the safety of the general public. As a responsible auto repair owner, I could not pass a vehicle with brakes at the end of their life. I hope you understand. -Dave